If you want honest opinions on your vehicle, come here. firestone on green bay road in neenah really made it easy for me. friendly staff made it easy to talk to. great prices great work

Worst experience!!! Got work done a week ago and had to bring it in because I had a strange feeling about the vehicle. They test drove it 2x and told me nothing was wrong and would not check it anymore than that. I am driving today with my wife and kid and the noise gets louder and the car starts to shake. Luckily we safely pulled over and found a mechanic. The Firestone mechanic somehow never tightened the lug nuts on a wheel almost resulting in an accident or death!!!!

Will NEVER come back here. Too many issues to post everything. They lost my key for my locking lug nuts so I had to go buy a new one that day with new lug nuts. Next time I go back I book an appointment for a tire swap (tires already mounted on rims) and add an oil change. Wait over an hour and they never swapped my tires they only did the oil change so I had to wait longer. They also couldn't calibrate my sensors after I went back 3 times so I had to drive to the Appleton store to have them do it. Now I get my spring tires put on somewhere else - come to find out they never put on 2 out of my 4 locking lug nuts and I have been driving around without all of the bolts on for 6 months, and also have to buy new locking lug nuts with a new key AGAIN!!! Overpriced oil changes, waiting room was filthy, have a Keurig, but no coffee to drink for it. I called to complain to corporate about my issues and having to pay out of pocket for their mistakes, they said the manager Steve would call me back to address my issues - never called. I used to bring my fleet cars here and give a lot of business to Firestone, I would absolutely not trust this location to do a single thing for me again. Aaron and Tom used to be great to work with, but they are no longer there and this place is a joke.

Sat in there waiting area with my kid for over an hour just to have them tell me they couldn’t do my alignment. Waste of time don’t go here.

Took 4 hours to do my tires. Only reason I’m giving 2 stars is because the lady gave me a $40 discount for the wait.

If I could rate zero stars I would. Had an appointment for Sat, but when I brought my vehicle in, the service person said that they had no available tech that day that was qualified to look at a check engine light on my vehicle. She said that they could look at it Monday morning. So I left the vehicle there and called Monday morning, and spoke with the manager. He said they would be looking at my vehicle within the next hour. 5 hours later I called back. Talked to a different woman who said, "the tech is looking at your vehicle now. The service tech should be finished up in 15-20 minutes." Over an hour later, I stopped into the service center after work. My vehicle had never been looked at. I was lied to by multiple people working there. Worst vehicle service I have ever had. STAY AWAY

Very pleasant and helpful with any questions.

I had an excellent overall experience. James is very professional and polite.

Staff was welcoming and friendly just felt the prices were higher than they should have been