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Firestone Complete Auto Care

Auto body shop in Neenah, Wisconsin

3.5
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41 Reviews and Ratings
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Richard Frey

Jan 24, 2024

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Reply from the business:

Feb 24, 2024

Thank you, Richard, for leaving us the 5-star review, it is truly appreciated! Thank you for choosing Firestone! ^Alicia

Google
Nichole James

Jan 24, 2024

StarStarStarStarStar

Reply from the business:

Feb 24, 2024

We really appreciate you taking the time to share your positive rating with us. We appreciate you choosing Firestone! ^Alicia

Google
Kaitlin Smith

Jan 24, 2024

StarStarStarStarStar

Have been here several times for oil changes and tire rotations and always have had great service!

Reply from the business:

Jan 24, 2024

Good afternoon Kaitlin, we appreciate your continued business with us, and we're happy to know our team takes great care of you and your vehicle! Thank you for choosing Firestone for your auto-care needs, and we hope you have a fantastic rest of your week! ^Nicholas

Google
Benjamin Peterson

Jan 24, 2024

StarStarStarStarStar

Not just the well-done service, but I deeply appreciate their incredible customer service team who communicates estimates and required work upfront and very respectfully.

Google
Ana Aleman

Jan 24, 2024

StarStarStarStarStar

Reply from the business:

Feb 24, 2024

Thank you, Ana, for leaving us the 5-star review, it is truly appreciated! Thank you for choosing Firestone! ^Alicia

Google
helen zalas

Jan 24, 2024

StarStarStarStarStar

Amazing service!

Reply from the business:

Feb 24, 2024

Thank you for sharing your positive experience with us. We appreciate your business with Firestone and look forward to seeing you again soon! ^Alicia

Google
Kalli Cory

Jan 24, 2024

StarStarStarStarStar

Reply from the business:

Feb 24, 2024

We really appreciate you taking the time to share your positive rating with us. We appreciate you choosing Firestone! ^Alicia

Google
Eric Cory

Jan 24, 2024

StarStarStarStarStar

On vacation in Wisconsin had to get oil changed and tires looked at. These people were kind and knowledgeable fast and professional. Didn't take long at all and was in my way back to Texas in no time thanks for the help and job well done. Would recommend that anyone's needs would be taken care of with get pride.

Reply from the business:

Feb 24, 2024

Thank you for sharing your positive experience with us. We appreciate your business with Firestone and look forward to seeing you again soon! ^Alicia

Google
Derek Swanson

Jan 24, 2024

StarStarStarStarStar

I came in on a Monday morning to see if they could change my back 2 tires on my Ram 1500. I wanted to match the front tires. Not only were they able to match the tires, but they had them in stock. They scheduled me for installation that same day. I was running late and couldn’t make it back there before they closed so they let me leave it there and pick it up in the morning. The best part was the fact that they had the lowest price for those tires of the 4 places I looked. Highly recommend the team there.

Reply from the business:

Jan 24, 2024

Hello Derek, We're delighted to hear that you had a five star experience! Thank you for choosing Firestone Complete Auto Care. ^Cali

Google
Erin Johnson

Dec 24, 2023

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I don’t ever post things like this but I am so angry at firestone auto care in Neenah. They have had our car since 1 PM today we are an appointment had been made to get an alignment. They said it would take two hours. We dropped the car off. They said oh it’ll be about three hours to do an alignment, called at 4 and they said oh it’ll be done about 5 so we just went and showed up. They never worked on the car because they were just so busy today with other things and they were about to take it back. needless to say there is no alignment. I got my keys back will never go back to fire stone auto care again. Bottom line is if you make an appointment to have service done you better have a better excuse than you were just too busy and had other things going on 

Reply from the business:

Dec 24, 2023

Hello Erin, we are sorry to hear you had this experience with the long wait for the services at one of our Neenah stores. We would like to make sure your concerns are addressed. Please email us at socialcare@bfrc.com with the complete details of your experience, the full store address, any related invoice numbers, and your contact information. You are a valued Firestone customer, and we look forward to hearing from you. ^Shonya

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