Always one thing or another with this place. Got a quote today over the phone for two tires to be replaced due to a puncture in one of them. Since we had road hazard protection on them, they were discounted. When I go to pick up the car, I get charged $105 more than they quoted me on the phone & I had no choice but to pay it because the employee that quoted me had already left, so if I wanted to take it up with that employee, I would have had to leave the car with them for three days until he works again. I’ve been taking both of our household’s cars to Firestone for nearly everything we’ve needed done on them & it seems that there’s always some way that something goes awry and we end up paying way more than we planned to. Ready to find a new place to take our vehicles because this place has been a joke.

Great customer service!!

Spoke to someone to schedule a apt for an alignment, I had it set for the next day I called to confirm the apt and they told me I'm not even on there list so they never scheduled me. They scheduled me for the wrong day! Plus on top of it they told me they cannot do alignments for bmw which is false they said they don't have the software to do it. Pretty sure they just made up excuses because they did not want to work on my car. Horrible service I will never call these people again and WASTE MY TIME! DONT WASTE YOUR TIME!

Hey thanks for fixing my truck and so quickly would recommend to my friends and family

Excellent timely service, manager has excellent people skills and is very courteous.

James the store manager is awesome. Helped me out in a pinch. Highly recommend

Went for an oil change and when they got done my car engine light was on. I then took my vehicle to a reputable mechanic and was told "who ever did the last oil change was messing with it". Avoid this place.

I was there a few months ago and my car didn't start and the guy I talk to on the phone said if I could get it there they'll take a look. I told him if he can get it done before I go to work? he said yes. So I manage to get my car there. When I got there He said it's gonna be wait because they're busy. So I had to call into work that day and still didn't get my car back until tomorrow afternoon! For a battery replacement! I was so mad! The guys excuse was oh, sorry we were busy. That's all he says when I asked "Why wasn't my car done on time like he told me"? when I was told it would done before I went to work, he just said. Oh, sorry we're busy. Just a few days ago I called for a quote for my car. The same guy that lied to me answer. saying oh, we're busy. I'll give you a call back in a bit and, he never did. I like it better when I was dealing with the other guy forgot his name(Red beard), But looks like you guy have a new crew And the new guy I'm dealing with has no idea what he's doing! so to get rid of the customer he just says were busy! I'll get back to you and, never do! So unprofessional and, I hated being lied to when I'm trusting you in my car!

Firestone doesn't care about their customers. I bought a pair of tires in the state of Maine, but because they were not bought at a corporate store they would not honor the manufacturer warranty. Never again will I buy another Firestone tire.