Firestone Complete Auto Care
Auto body shop in Neenah, Wisconsin
Write a Review
0
0 Reviews
Very pleasant and helpful with any questions.
Reply from the business:
Mar 24, 2024Thank you so much for the positive feedback, Joan!! We are glad to hear we provided great customer service! We appreciate your business with Firestone and look forward to seeing you again soon! ^Shonya
They did a great job inspecting my vehicle and provided recommendations. They had previously completed repairs on my daughter’s vehicle, and we were very pleased with both the diagnostics and repair. James did a fantastic job explaining the findings of the diagnostics, what needed to be done sooner than later, and ensuring we received the best price he could offer. We will definitely recommend Firestone Neenah in the future.
DON'T GO HERE! Made an apt for a tire change out days in advance. I drop it off in the morning and say I'll be back at 3 to pick it up. The manager said no problem, I show up and it's not done. I left and won't return.
Reply from the business:
Mar 24, 2024Hello JT, we hate to hear your appointment time wasn't honored, and we want to be sure we assist with making this right. Please email socialcare@bfrc.com with full details of your experience, invoice number (if any), and your contact information. We look forward to your email, and appreciate you choosing Firestone. ^Nicholas
they did a good job..prices were a little high
I went for a tps sensor ligth and got charge 210 dollars for a sensor, come to find out that the ligth turned back on as soon I got home, the mechanic was rude and said I need to replace 3 of them because they was low, all that the truck needed was air on the spare tire, so I bring my car to "professional" that we suppose to trust and I get charge for a job that was never done, and ended up fixing myself with free air from quick trip, I wouldn't recommend it to any friends or family.
Reply from the business:
Feb 24, 2024Hello Willie, we're sorry to hear of the issues that occurred while visiting our Neenah store. If you would like to discuss this with us, please feel free to email to socialcare@bfrc.com. We will need the complete details, store's full address, and your contact information. You are a valued Firestone customer, we hope to hear from you soon. ^Bryan
They are reasonable and work with you when you're in a hard place. Returning customer!
James and Max were great !
The mechanics are thorough and take time to explain all of their work. I like that they let me know ow if I have any vehicle problems what is important to do right away and what can wait.
Reply from the business:
Feb 24, 2024Thank you for choosing Firestone! We appreciate your 5-star review and we look forward to working with you again. ^Mariah
My driver's headlight went out. Went to Firestone in Neenah. The guy that helped me out was super kind, helpful, and knowledgeable. He was able to get me in before close. It was done in a timely manner. Thank you so much for your help. I appreciate you.
Reply from the business:
Feb 24, 2024Thank you, Amber, for leaving us the 5-star review, it is truly appreciated! Thank you for choosing Firestone! ^Alicia