Firestone Complete Auto Care
Auto body shop in Neenah, Wisconsin
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Caught price hiking & suggesting replacing parts that aren't worn out ? I believe people should have a loud warning about such things. Just keeping the mechanic stereotypes going. I'm looking at a ridiculous part price quote on an invoice sent to a family member. $97.99 for a common GM serpentine belt. That doesn't include installation! The rest of the labor, shop supplies(why?) & tax kicks the quote to over $180! Shops get way better pricing than the public for their part orders. The EXACT same belt brand & part number is $20 through Walmart, $30 through Amazon & the most expensive alternate option from the local auto store is $42. And the most egregious part of all? The belt that they suggested to replace with a stupidly overpriced new one IS PERFECTLY FINE! The felt texture on the belt is still in great shape. I had to hunt to find 1 crack of note. The splayed open sections around pulleys don't differ at all from the pic I've included.
Reply from the business:
May 24, 2023Hello Tim, We'd like to learn more about your experience. Please email us at socialcare@bfrc.com with the complete details of your experience, the store, any related invoice numbers, and your contact information. We appreciate your business with Firestone Complete Auto Care and look forward to hearing from you. ^Cali