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Brad Bockin

Apr 24, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

If I could rate zero stars I would. Had an appointment for Sat, but when I brought my vehicle in, the service person said that they had no available tech that day that was qualified to look at a check engine light on my vehicle. She said that they could look at it Monday morning. So I left the vehicle there and called Monday morning, and spoke with the manager. He said they would be looking at my vehicle within the next hour. 5 hours later I called back. Talked to a different woman who said, "the tech is looking at your vehicle now. The service tech should be finished up in 15-20 minutes." Over an hour later, I stopped into the service center after work. My vehicle had never been looked at. I was lied to by multiple people working there. Worst vehicle service I have ever had. STAY AWAY

Reply from the business:

Apr 24, 2024

Hello Brad, we are sorry to hear of the poor customer service you received while visiting our Neenah store. If you would like to discuss your concerns with us, please feel free to email socialcare@bfrc.com. Please provide full details, your contact information, and your invoice number. Thank you for choosing Firestone, we value your business. ^Bryan

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