Firestone Complete Auto Care
Auto body shop in Wichita, Kansas
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I’ve been coming to Firestone for years. On occasion I’ve gone to a dealer for things but come back to Firestone. I’m generally pleased with the service. Prices have gotten a bit high but that seems to be the thing everywhere.
Reply from the business:
Feb 24, 2024Good evening Marylou, we appreciate you taking the time to share your positive feedback with us! We're happy to know our team continues to provide great service to you and your vehicle! Thank you for being a loyal Firestone customer, and we hope you have a blessed rest of your week! ^Nicholas
They got me rite in and out sameday .it was easy to make an appointment online. Good price and they did a good job on my vehichle. Definitely no complaints
Our car was diag'd for a repair and completed the service. Upon pickup we drove off and discovered excessive vibration due to a sensor that was not properly reinstalled. I am deeply concerned about permanent damage so now we wait. Not to mention we were without a vehicle that was absolutely necessary in the moment with no alternative for our 18 year old driver.
Reply from the business:
Jan 24, 2024Hello Charlie, we apologize for your recent experience at our location. We understand how upsetting this must have been for you and would love to help you receive a resolution to your satisfaction. To successfully ensure we do so may you please email us at socialcare@bfrc.com including your best contact number, exact details of store encounter and any invoices applicable. Thank you for being a Firestone customer! ^Madison
Jo called letting me know that my car was done. I went into office to review the bill and pay for it, however, as we were discussing the charges a incoming call came in and Joe answered it and started helping the caller leaving me just hanging in limbo. I had to WAIT until he was finished with the call to continue my business, He never once told the caller that he was already helping someone and would they we willing to hold or could he call them back. I have never been treated like this !!!!
The head good customer service there.
Reasonable prices and great customer service.
Reply from the business:
Dec 24, 2023Hello J, we appreciate you taking the time out to leave a nice review! We value your business as a customer and are glad we were able to provide excellent service to you. Thank you for being a valued Firestone customer, we hope to see you soon! ^Madison
These guys are super quick and super honest. It’s hard finding a trustworthy shop but this is definitely one of em!
Reply from the business:
Dec 24, 2023Thanks for the great review, Alex. It was a pleasure serving you as a customer. Thank you for choosing Firestone Complete Auto Care. ^Cali
first time disappointed in fs after 25 years.Was sold lemon set of tires and mgr is not interested in helping.admitted they were installed wrong ,causing leaks but now says not an issue.purchased over 25 sets of tires and these itres are not right.
Reply from the business:
Dec 24, 2023Hello Jackie, we are sorry to hear you had this experience at one of our Wichita stores. We would like to make sure your concerns are addressed. Please email us at socialcare@bfrc.com with the complete details of your experience, the full store address, any related invoice numbers, and your contact information. You are a valued Firestone customer, and we look forward to hearing from you. ^Shonya
Best Firestone ever. Prompt, well done service. Do recommend making an appointment. Great coffee and lounge to wait in.
Top notch car repairs from super knowledgeable staff. They let you know what you need without adding anything unnecessary. They have given us better results than going to a dealer, have our truck with 168,000 miles running great and we trust them to keep doing so.
Reply from the business:
Nov 24, 2023Hello Peggy, thank you for the kind words, and we appreciate you for taking the time to provide this positive feedback. We are glad to know that our teammates took great care of you, and we hope to see you again soon. Thank you for choosing Firestone. ^Alicia