Top notch car repairs from super knowledgeable staff. They let you know what you need without adding anything unnecessary. They have given us better results than going to a dealer, have our truck with 168,000 miles running great and we trust them to keep doing so.

Cheeper then any other places round . Good work and fairly fast

I made an appointment for 11:00 today for tire rotation. I told them when I set the appointment I’d wait for it. Today I was told it would be an hour and a half before they could get to it. WTH? What’s the point of making an appointment? I bought the tires from them and they made a big deal about the free rotations. Don’t fall for it. Buy your tires somewhere else. It’s not worth the poor customer service at this location. Update: The Social Care team’s purpose is to make people reading the reviews think Firestone is doing something about the problem. In reality it’s all for show. Last update: I asked the management for a refund for the road hazard protection plan I purchased with the tires because I had no use for it if I’m not going to use them for service. Barry was very nice and processed the refund quickly. Thank you Barry!

Would not recommend. Set appointment week in advance. Discussed issues beforehand. Took in at 7am. Called at 1 to tell me that they needed to keep the vehicle overnight. Quoted $900. + dollars. I picked up the vehicle and did work myself for 230.00. In one hour.

Trustworthy and kind. I went to Christian Brothers and they told me that I needed all new breaks as well as my emergency break replaced 🤔🤨 I came to Firestone for another opinion.... Thank God I did!! I didn't need anything replaced. THANK YOU FIRESTONE STAFF!!! I APPRECIATE YOU!!

Scheduled at 10am for a simple oil change and tire rotation. Arrived early on a unbusy day and at 12pm they hadn't even gotten the car into the shop yet. Called just to be answered by a robot, which we had to wait 15mins on hold before we could be transferred to someone off-site who had to call the store for me. Only 4 and a half hours later we get a call that the car is ready to pickup. Worst experience I have ever gotten with a auto place.

I had stopped going to this location a few years ago after having a bad experience with the shop manager there who treated women like they're stupid, I started going back this year because they have a new shop manager snd because this location is closer to where I live but i was taking my vehicle to the Main street location instead. They have majorly improved on the customer service end. My vehicle was going to take all day and they offered to come pick me up to get my vehicle when it was done due to me not having a ride. So amazing and understanding workers they have now that will listen and know what they're doing.

Service differs from time to time seems like a mood thing, not consistent. Depends on who you get at the service desk and somedays it doesn’t matter.

Scratch on the side of my car. Passenger side. Morning shift was great and accommodating. 4:30pm for pickup the guy didn’t even want to talk to me about the quote for new tires. I do not recommend.

I have always had great experiences going here. Moved to Missouri a few years ago. The Firestone in Missouri couldn't get me in before I left for Kansas. Not only were they able to get in me, but it was better priced than in Missouri. Made my day!!! Thank you Firestone at 21st and Maize in Wichita.