Jo called letting me know that my car was done. I went into office to review the bill and pay for it, however, as we were discussing the charges a incoming call came in and Joe answered it and started helping the caller leaving me just hanging in limbo. I had to WAIT until he was finished with the call to continue my business, He never once told the caller that he was already helping someone and would they we willing to hold or could he call them back. I have never been treated like this !!!!