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Firestone Complete Auto Care

Auto body shop in Wichita, Kansas

3.5
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42 Reviews and Ratings
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Anthony Wheeler

May 24, 2023

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The store was good and the service writer was good but my van smelled like pot when I went to get in

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Cassandra Earwood

May 24, 2023

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The guys at Firestone are always great. I appreciate Aaron going above and beyond to help me out and make sure my car was safe to drive on the road

Reply from the business:

May 24, 2023

Cassandra, we appreciate you visiting Firestone. ^Jason

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Carrie Raper

May 24, 2023

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They have always been nice & do good work and are about the same price as other places I have been. I had an oil change this time.

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Mike

May 24, 2023

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Dropped my vehicle off & showed them the coupons I had came back the next day to pick it up & they did not preform the oil change & $9.99 car care package I had shown them coupons for. They did a synthetic oil change & none of the car care package. Charged way more for the synthetic oil change. They also sloppily stuck the next oil change sticker on top of the old 1 on the windshield & did not even reset the oli change notification on my car!

Reply from the business:

May 24, 2023

Hello Mike, We can only imagine how frustrating this was for you. We'd be happy to escalate your concerns to the management team. Please feel welcome to email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, and your contact information. We appreciate your business with Firestone Complete Auto Care and we value your feedback. ^Cali

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javier perez

May 24, 2023

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I've been to so many different fire stones, I've been to handsfull of firesotnes all over the United States and I can personal say the crew today when I just brought my car in (charger) is one of the best ran , nothing but good vibes , and cool people! Made my dad stopping by!

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Draylinn Carden

May 24, 2023

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Have been using Firestone for the last two years for oil changes and new tires. Always kind and courteous. Like the fact, we can drop off the night before and pick up when we get off work the next day.

Reply from the business:

May 24, 2021

Hi Draylinn, thank you so much for the great rating, we appreciate the feedback for our Firestone! ^Blake

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Scott franks

May 24, 2023

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My daughter just called the store on maize road and asked a simple question about the location of the part needing replaced. His response was and I quote " I'm not a genius and I do not know that off the top of my head". He was genius enough to know the amount that it would cost to do the work but does not know where the part is located? Could he have found out without the sarcasm? Not what I would call a professional in working with the public...

Reply from the business:

May 24, 2023

Hello Scott, thank you for sharing this with us. We apologize for the negative experience your daughter had with customer service at one of our stores, and we would like to make sure these concerns are addressed. Please email us at socialcare@bfrc.com with any other imperative details, the store's full address, your contact information, and any applicable invoice numbers. You are a valued Firestone customer, and we look forward to hearing from you. ^Shonya

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Paden James

May 24, 2023

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Unfortunately the staff here is not very friendly or helpful. I'd recommend looking elsewhere. I've had much better experiences with Discount Tire and Christian Brothers Automotive, both of which are close to this Firestone location.

Reply from the business:

May 24, 2023

Hello, Paden. We'd like to learn more about your experience and apologize for any dissatisfaction. Please, email us at socialcare@bfrc.com with full details, the store location's address, and your contact information. We value your business with Firestone, and we look forward to hearing from you. ^Mariah

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Kat Wieland

May 24, 2023

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I brought my tires from Firestone with the additional tire care package. I just went in because one of the tires was not staying up. I think that I have a nail in the tire. They just told me that they would not have time to look at the tire until late next week. Poor service.

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Mark

May 24, 2023

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Aaron was great he was up front and honest. Greg was great too he was very professional. Those too took the worry out of any sticker shock. I have always used Firestone and I will continue to use them for all my auto repair needs.

Reply from the business:

May 24, 2023

Hi Mark, We are glad you enjoyed your experience at Firestone Complete Auto Care. Please visit us again soon! We hope to see you soon! ^Cali

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