Firestone Complete Auto Care
Auto body shop in Wichita, Kansas
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Went to get an oil change at the Maize Rd Firestone yesterday and I was quoted 1 price & when I changed the type of oil I was charged another price. I WAS NOT informed 1st of all that there would be a price change or that it would bump my oil change up by $44 & change. After saying this to to Greg, he stated..."you're right, I did not" and he started reconfiguring the numbers to bring the price down (which he should have done) and I again told him that he should have told me about the price change. He got it down, but still more than I was originally quoted. Whatever, ok. And yes I did get "testy" with him. But then it was told, I "yelled" at him. That is a fabrication of the truth and I DO NOT appreciate the employees at Firestone lying on me. Maybe my $41.00 isn't a drop in the bucket, but I will NEVER go there again for car service if that's how the customers are going to be talked about.
Reply from the business:
May 24, 2023Hello, We strive to deliver excellent service, and to treat you like family, Dee. We'd like to learn more about your visit, so it can be addressed. Please email us at socialcare@bfrc.com with the complete details, and your contact information. We look forward to assisting you, and thank you for choosing Firestone Complete Auto Care. ^Cali
Got an oil change, wheel alignment, and new tires here. Nick was nice and very helpful. My car was finished within a few hours with no issue. Will definitely come again for any repairs or service.