Our car was diag'd for a repair and completed the service. Upon pickup we drove off and discovered excessive vibration due to a sensor that was not properly reinstalled. I am deeply concerned about permanent damage so now we wait. Not to mention we were without a vehicle that was absolutely necessary in the moment with no alternative for our 18 year old driver.
Reply from the business:
Jan 24, 2024Hello Charlie, we apologize for your recent experience at our location. We understand how upsetting this must have been for you and would love to help you receive a resolution to your satisfaction. To successfully ensure we do so may you please email us at socialcare@bfrc.com including your best contact number, exact details of store encounter and any invoices applicable. Thank you for being a Firestone customer! ^Madison