Family Trust Federal Credit Union
Mortgage broker in Rock Hill, South Carolina
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I met Jailyn G and she was really nice and went over and beyond to help me in the branch . Lovely girl. Thank you so much
Reply from the business:
Feb 16, 2023Thanks for reviewing Family Trust Federal Credit Union. We're so happy that you had a wonderful experience and that we answered all your questions. Take care!
JAILYN WAS VERY PROFESSIONAL & ALL AROUND BEAUTIFUL PERSON SO HELPFUL!!!
Reply from the business:
Feb 16, 2023That is so amazing to hear, Terrence! Thank you so much for taking the time to share your feedback with our team at Family Trust Federal Credit Union. It's great to know that we continue to provide our customers with everything they need. Have a great day!
I just left the bank and in just a matter of minutes the kind and educated tellers had me all set. Excellent customer service. For loans, accounts and savings this is my bank!
Reply from the business:
Feb 16, 2023Hi Emma, thank you for your kind words. We're delighted to hear that your experience with us was positive, and we strive to provide great customer service. Have a great day!
Huge Thanks to Ms. Tiffany Hawthorne & Mrs. Nikki Mattison! They both helped me so much to accomplish my goal of completely paying off my loan and opening a saving account. They provided the best customer service and gave me the sense that this business is truly family oriented! Thank you to the Family Trust Team and to my New “Bank Moms”. - BigDave
Reply from the business:
Feb 16, 2023Hi King, we appreciate you reviewing Family Trust Federal Credit Union with five stars. We are so glad you had a great experience with Tiffany Hawthorne and Nikki Mattison. We strive to provide the best customer service possible, and we are so pleased that we could help you with your goal. Thank you for choosing us!
Jailyn has wonderful customer service and wonderful people skills.
Reply from the business:
Feb 16, 2023Thank you so much for taking the time to share your feedback with us. It's fantastic to know that you had a positive experience, and we hope to see you again soon at Family Trust Federal Credit Union.
I was helped by Jailyn she was very helpful and I received some very good service
Reply from the business:
Feb 16, 2023Hi Benito, thank you for your five-star rating of Family Trust Federal Credit Union. We are overjoyed to learn how helpful Jailyn was to you. We hope you have a wonderful day.
Jailyn has great customer service skills..she is kind and very knowledgeable.
Reply from the business:
Feb 16, 2023Hi Kimberly, we're so happy to hear that our team provided you with excellent customer service at Family Trust Federal Credit Union. We strive to ensure all of our customers have a positive experience. Have a nice day!
Jailyn G and Katie were great thank you.
Customer service was everything!! Was greeted with a smile when I came in. Very short wait time! Jailyn G and Brandon M went over and above during my visit to the branch.
Thank Jailyn Gore for helping me today she is a kind person and taught me a lot. Excellent customer service skills Thank you Lord