Family Trust Federal Credit Union
Mortgage broker in Rock Hill, South Carolina
Write a Review
0
0 Reviews
Jailyn done an awesome job. I appreciate for customer service everytime I come in. Thank you Jailyn ❤️
Reply from the business:
Jul 26, 2023Hello Carolyn, thank you for taking the time to leave such a kind review. We're delighted that you had a wonderful experience and that Jailyn provided you with excellent customer service at Family Trust Federal Credit Union. We appreciate your support, and hope you have a great day!
I was helped by jailyn she helped me with almost being scammed and what i needed to stop it she had patience
Reply from the business:
Jul 16, 2023Hi Albert, it's lovely to hear that our staff was able to assist you effectively and provide the necessary information to protect you from potential scams. Delivering excellent customer service is our top priority, and we take pride in having a patient and helpful team. Thank you for picking Family Trust Federal Credit Union!
Jailyn was very helpful with showing me how to work the mobile app
Reply from the business:
Jul 16, 2023Hi Shekinah, we're glad to hear that our staff was able to assist you with navigating our mobile app. Our team strives to provide excellent service to all our members, and we're glad we met your expectations. Thanks for choosing Family Trust Federal Credit Union's mobile app!
I decided to refinance my new car with Family Trust...it was a challenge but Jennifer Roberts NEVER gave up. Thanks Jennifer for helping me maneuver through all the correct paperwork.
Reply from the business:
Jul 16, 2023Hi Ga'Vonda, thank you for sharing your experience with Family Trust Federal Credit Union. We are delighted that Jennifer provided you with dedicated assistance throughout the refinancing process, ensuring that all the necessary paperwork was handled correctly. We hope you have a great day!
Friendly and helpful with a big smile 😀 to go with it!
Reply from the business:
May 16, 2023Hi Alton, we're thrilled that you had an excellent experience with our team during your visit. Providing exceptional service to all of our clients is our top priority, and we're delighted that we could deliver on that promise. Thank you for choosing Family Trust Federal Credit Union.
I had a fantastic experience at the bank thanks to Jaylin Gore and Vivian Sanders. Their customer service was top-notch, and they greeted me with warmth as soon as I walked in the door. I highly recommend banking with them.
Reply from the business:
May 16, 2023Hi William, we appreciate you reviewing Family Trust Federal Credit Union with five stars. We're delighted that our staff provided you with top-notch service, and we wish you a wonderful day!
Pilgrims' Inn thanks Family Trust Federal Credit Union, Branch Manager Zachary Brown, and Financial Counselor Sharon Brooks for facilitating Budgeting Basics to the residents of Pilgrims' Inn on April 20th. Budgeting Basics is the first class in a Financial Literacy & Money Management Series, which is designed to help residents achieve financial stability and self-sufficiency. The residents learned the foundational template of creating budgets, allocating savings, knowing credit scores, and differentiating between needs and wants. Pilgrims' Inn is appreciative of the partnerships with Family Trust, Rotary Club of Rock Hill, the Community Partnership Foundation, and many others. It takes dedicated individuals, organizations, and businesses to help the mission of Pilgrims' Inn provide shelter, assistance, and support services to the community's most vulnerable citizens.
Reply from the business:
May 16, 2023Hi JaVonda, thank you for taking the time to leave a review of your experience with our Budgeting Basics class. We are thrilled to hear that the class at Family Trust Federal Credit Union was helpful for the residents of Pilgrims' Inn and that they were able to learn important skills to achieve financial stability and self-sufficiency. Thank you again for your kind words.
I want family trust to recognize Jailyn with 5 stars she helped me so much I thank her so much !!
Reply from the business:
Apr 16, 2023Hi Frances, we're delighted to hear that Jailyn was able to provide you with excellent service. Thank you for taking the time to review Family Trust Federal Credit Union. Have a wonderful day!
I was helped by jailyn she is very nice and has a nice smile and is helpful
Reply from the business:
Mar 16, 2023Hi Oneal, thank you for the 5-star review. We're thrilled to learn that Jailyn was able to give you a friendly and pleasant experience at Family Trust Federal Credit Union. Have a great day!
My experience with Jailyn and Diana were very professional and very patience with me to get the Rock Hill NAACP Branch cashapp corrected.
Reply from the business:
Mar 16, 2023Hello there! We are glad to hear that Jailyn and Diana were able to assist you with your app for your branch. Family Trust Federal Credit Union strives to provide excellent customer service, and it’s great to hear that we could do that for you. We appreciate your feedback!