This is so annoying! When I bought my vehicle they sold me this “premium service package”- I make an appointment over a week in advance, stating what was needed. No one called to inform me that I’d need a separate appointment for the ding in my window which is included in my package! I drive an hour, make the appointment in advance and oh well! I wish I would have known then what I know now. Oh and when they clean out the vehicle, the garbage/wrappers are left on the seat!

My husband and I came in on 3/30 for a scheduled oil change and we asked them to also put on new wipers. Get the car back in a reasonable time frame but my wipers aren’t working and now there is an error code. Great. I immediately panic because this has never happened before and it’s pouring outside and my wipers now only work on one speed. They tell us because it’s the weekend and they’re not fully staffed (totally understandable) we have to bring the car back the following week to investigate the issue. Panic again because I’m having wrist surgery on Tuesday and won’t be able to drive the hour each way to drop off my car. Not only did they drive a loaner to me and pick up my car, they brought my car back with a full tank of gas, completely detailed, and with flowers for my surgery. That service you won’t get at Ford. I’ve purchased two Lexus’s from them and can guarantee I’ll buy a third when the time is right.

Treated much better than we have ever experienced before. Service waiting area is very relaxing, and we'll equipped with snacks, and treats.

Service facility is fine. But you will never get out of here without being pitched additional work, and/or it costing you 3+ times what you expected.

Went in for first service on my IS350. Tires weren't rotated, sticker paper was left in the car, three tools I had placed on the floor of the passenger seat were moved on to the seat and left grease marks, sticker was applied OVER original sticker (come on, it takes 5 seconds to remove), smudge marks left on drivers door handle probably from the oil change. At least it was a complimentary service but if the techs can't manage an oil change, they're definitely not working on anything else of mine.