Went in for first service on my IS350. Tires weren't rotated, sticker paper was left in the car, three tools I had placed on the floor of the passenger seat were moved on to the seat and left grease marks, sticker was applied OVER original sticker (come on, it takes 5 seconds to remove), smudge marks left on drivers door handle probably from the oil change. At least it was a complimentary service but if the techs can't manage an oil change, they're definitely not working on anything else of mine.