This is so annoying! When I bought my vehicle they sold me this “premium service package”- I make an appointment over a week in advance, stating what was needed. No one called to inform me that I’d need a separate appointment for the ding in my window which is included in my package! I drive an hour, make the appointment in advance and oh well! I wish I would have known then what I know now. Oh and when they clean out the vehicle, the garbage/wrappers are left on the seat!