Nebraska Real Estate Investment Solutions
Real estate agent in Cook, Nebraska
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These people are a dream to rent from compared to century
Reply from the business:
Aug 10, 2021Michelle - Thank you for the kind words! We appreciate our dream tenants too!
Reply from the business:
Aug 10, 2022I have search our records for your name as a tenant of ours, and you are not coming up as a tenant, past or present, to have this opinion. This is the problem with Google reviews-anyone can leave one. If you are a real customer of ours, please feel free to reach out to me personally, I would like to hear about your experiences, so that we may be able to better understand. 402-435-0300 Thank you.
I lived here for about 3 years. My appartment got up 96 in the summer and their maintenance took 2 weeks to fix my ac. Once I moved out I placed my 30 days notice on the 3rd and turned my keys in the 26th of that month so i wouldnt get charged a whole other months rent. They charged me but prorated the rent. I got 0 of my security deposit back because the majority of it went to their carpet they charged me 350 to clean the carpet they knew they were going to replace because its in our contract but they charged me an additional 200 anyways. So in total 550 dollars for the carpet when it should have only been 200 for a carpet replacement. They sent me the bill and told me i had 14 days to pay it before they sent it to collections. I desputed the bill and told them they charged me for an unnecessary cleaning on a carpet they always were going to replace. And nobody ever called me back. I told them id pay the remainder of the bill but to just take off the unnecessary carpet cleaning and noone ever got back to me.
Reply from the business:
Aug 10, 2022I have search our records for your name as a tenant of ours, and you are not coming up as a tenant, past or present, to have this opinion. If you are a real customer of ours, please feel free to reach out to me personally, I would like to put you in contact with your property manager directly. I will need your past address in order to do this. My direct line is 402-435-0300 Thank you.
Expect an average of a week for them to get back to you on anything regarding rent, lease, or repair. Same wait time for anything involving pests such as bats, cockroaches, and beetles. They have never emailed me back, I can only hope that my constant phone calls will reach them. Good luck with them!
Reply from the business:
Aug 10, 2021Evie: I returned your call within two hours of your voice mail. I couldn't leave you a voice mail because you don't have voice mail set up on your phone. You may want to set that up, if you expect people to reach out to you. I also emailed, not only you, but all of your roommates explaining why your "30" day notice, given on July 14th for the end of July was not a proper 30 day notice. Thus, leaving you responsible for August rent at this point. We will do our best to re-rent the apartment for you on August 1st, like you have asked.