
Nebraska Real Estate Investment Solutions
Real estate agent in Cook, Nebraska
0
0 Reviews
I had the worst experience during my stay in their apartment. Unreliable people and thier rules are mocking. Their aparments are full of roaches and the atmosphere is full of cigerrette smoke. They are betraying people and loot money from them . . .
This group is just built for making money. They have the worst apartments and I will never recommend anyone. Isn't there a negative star for what they deserve? Crooked people ! :(
Tack on crazy fees to everything. Never fix the property, I've never had landlord's who charge more for doing less. Could not be more unsatisfied with renting from them.
Reply from the business:
May 10, 2023Hi Spencer. I am sorry that you are unhappy in your home. I would be glad to try to understand what I could do differently for you if you would like to call me directly 402-435-0300.
I work in a public service position and find myself dealing with property management firms on a daily basis. In the 8 years in my field, not one company has stood out like Nebraska RIS. Cheryl and her team show a caring and attentiveness to manage properties that is seldom seen in the industry and should be commended. This company is the definition of customer service. Thank you for being being exemplary in your field!
Reply from the business:
May 10, 2023Thank you for the wonderful review JJ! We enjoy working with you as well. KB
They never return calls or answer. We had our heating go out and we called all day multiple times and sent a maintenance request in, and nothing. We finally drove 30 minutes to the office to get an immediate response. My car was broken into overnight (and neighbors claimed theirs have been multiple times) and when I called the office to see if they had any cameras, they claimed they've never had any reports of any breakins and then stopped responding to emails and calls. Very unprofessional and impossible to get anything fixed or handled through them.
Reply from the business:
May 10, 2023Kenzie: I am sorry that your car was broke into. The owner of this property does not have cameras, as you know. We do get all police reports sent to us on properties that we manage, therefore, if we haven't received reports of a break in, doesn't mean it didn't happen. Maybe someone just didn't call the police or we just didn't get our notification. As far as your heat going out, we do rely on HVAC companies to complete this work. I can assure you they did their best to get to you as quick as they could. Please let me know if I can do anything for you today. I can be reached directly at 402-435-0300 KB
we live in one of their apartments and it is literally infested with roaches. this morning we found 5 in our apartment. this problem has been going on since we have moved in. they come out of the vents and sink. We have informed them of this many times and i’m certain they already knew since they sprayed right before we moved in and we found dead roaches while moving in. they also have not responded to several of our emails. there is no direct line for emergency repairs and they take a long time to respond to maintenance requests. we also have what appears to be mold growing in the bathroom ceiling that we have informed them of and they have done nothing about. the water heater is also super old and constantly changes temperatures rapidly while you’re in the shower which is very dangerous. it literally puts out random freezing water and then random scalding hot water. also the apartment was not cleaned well when we moved in.
Reply from the business:
May 10, 2023I am sorry that you are unhappy in your home. If you would like to call me directly, I will check into all issues. Please call me at 402-435-0300. I cannot find your name in our system, so I do not know what property has these issues and who the owner might be. I would appreciate some more information. Thank you! KB
They are responsive to the maintenance requests and acting quickly and managing things efficiently.
Reply from the business:
Mar 10, 2023Thanks Marwa! Your positive words made our day! Thank you! As always, reach out if you need anything.
I have been renting thru RIS for almost two years and have had the WORST experience ever! Anything that has broke took atleast a month to get fixed if it even got fixed right. Dryer broke which was free when I moved it and when they returned it all of a sudden it changed to a $1.50 per use which was a selling point for me and was took from me with out notifying me. The air went out and took 2 and half month to fix while we were in 110 plus temps. Moral of the story if you have a chance to rent thru some one else go that route!!
Reply from the business:
May 10, 2023Brandon: I am not sure what address you rent from us. Please feel free to call me directly at 402-435-0300. I would really like to hear from you so that I can pinpoint what owner you rent from and why maintenance has been slow, especially for the no a/c call. Taking two months would obviously not be okay with us. I would like to look up this work order. Thank you. Kimberly
I wish I could rate it lower. I lived at a Nebraska RIS managed property for a little over a year, and of all the places I've lived they are by far the most shady realtors I've met. Slum lords is the nicest way I can describe them. They might as well get rid of their phones since they never answer or call back. Maybe then they could use the money they saved to line the pockets of their petty owner. Maintenance smoked in my appartment and left the butts on my furniture. There were bugs similar to bed bugs found and were a constant nuisance throughout my lease. I had an arrangement to break my lease because I got a job promotion in another city, and had I not taken photos religiously of the document that they themselves agreeded to and signed, I'm sure they would have tried to scam me out of our agreement to pinch every penny they could. The appartment is still for lease as of this review and I'm so glad that you people aren't making money off it. Document every interaction with them, or better yet, if you can, just avoid their properties all together. Nothing more than a soulless company full of soulless people taking advantage of anyone they can.
They are really great especially there maintenance people are really good they come out when I want them too.
Reply from the business:
Mar 10, 2023We love to hear our Maintenance Technicians are providing you with excellent service. Thank you! As always, reach out if you need anything.