Tim Weldy-Cardinal Financial Company, Limited Partnership
Mortgage broker in Monterey, Indiana
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Very bad experience with this lender, I was ignored in the whole process, Tim and his worker Veronica never pick up my calls and for just to get approved for the loan was a total headache. The purchase of my new house was supposed to be one of the greatest moments of my life...I was left with no options at the last minute. I would not recommend them at all.
Reply from the business:
Aug 10, 2023Tania, thank you for taking the time to provide feedback regarding your experience with us. Our goal is to provide a positive experience for our customers in every aspect of the process. We apologize that we were unable to meet your expectations. We would like the opportunity to speak with you regarding your experience. At your convenience, please contact our Customer Care department at (574) 485-2954 or via email to hometownmortgageteam@cardinalfinancial.com.
I didn’t know if this loan would ever go through because of their incompetence. They would ask for documents and then change what they wanted the next day and then again the next week. This went on for two months like this.
Reply from the business:
Aug 9, 2023Thank you for taking the time to post a review regarding your experience with us. We strive to provide a five-star experience for all of our customers during the loan process and we apologize if we missed the mark here. We would like the opportunity to speak with you regarding your experience. At your convenience, please contact our Customer Care department at (574) 485-2954 or via email to hometownmortgageteam@cardinalfinancial.com.
Everything was going great documents sent to underwriter until our scheduled zoom meeting to discuss different loan programs. A zoom meeting that I was the only one who attended. I texted both AA and Tim while waiting and I also included an email. AA Stephannie responded to my text 2 hours after our scheduled meeting. She didn't even offered to reschedule our meeting. It's almost two days and I have not been reached to reschedule or given a professional apology. I was looking forward to working with Tim Weldy for their Homes for Heroes as I am a healthcare provider. However, I was flabbergasted with their professionalism and even feel discriminated.
Reply from the business:
Aug 2, 2023Hello Gabriela, I tried to contact you both via phone and text to personally apologize. Please contact me at (574) 386-3456 so I can do so. You are correct, I did inadvertently miss an appointment with you due to poor communication on my part. I am very sorry for that. I had an unexpected trip come up for personal reasons. I was flying at the time of my appointment and I communicated poorly with Stephannie, my assistant. I take pride in treating my clients very well no matter the client's race, color, national origin, sex, or religion. It is an honor and privilege to serve the heroes in our community of which you are one, and I thank you for your service. Tim
Some one was always available to answer any questions, whether it was Tim or another staff member. Great to work with. Will 100% recommend.
Reply from the business:
Jul 26, 2023Thank you for sharing your positive experience with the Cardinal Financial team, Ayxa! We’re so grateful for your business and the opportunity to serve your furutre referrals as well!
Their expertise and willingness to do in-depth analysis of my borrowing situation was refreshing. Tim also took time to analyze and explain multiple options and scenarios, and provided me a game plan to pursue the most beneficial outcome. Overall, I'm most impressed and pleased by their flexibility with my situation, and the time and effort they took to uncover my best options.
Reply from the business:
Jul 16, 2023Thank you for taking the time to leave a review, Sean! We’re thrilled we were able to exceed your expectations. We look forward to working with you again in the future for all of your home loan needs.
You guys were awesome! You helped us so much! Maria was amazing in answering all our questions and getting things done as fast and easy as possible. Our credit was not good but you two not once made us feel inferior thank you so much!
Reply from the business:
Jul 16, 2023Thank you for the review, Ernie! It was such a pleasure to work with you to help you get the loan that fits your needs. Don't hesitate to reach out to Cardinal Financial if we can help with anything else!
Reply from the business:
May 16, 2023Thank you for the 5-star rating, Kelsey! We’re so glad we were able to assist in your journey as a homeowner.
Tim and Jessica were awesome!!!
Reply from the business:
May 16, 2023Cathy, thank you for taking the time to let us know about your fantastic experience with our loan team! We’re thrilled we were able to exceed your expectations. We look forward to working with you again in the future for all of your home loan needs!
Tim and his assistant Maria went above and beyond for me. This was my first time ever buying a home and they were able to answer all my questions and help me step by step through the whole process. They made it so very easy and stress-free. They were personal, understanding of my needs and wants, and just an all-out pleasure to work with. If I ever decide to buy another home they will be the only people I ever use again. 10 out of 10
Reply from the business:
May 16, 2023Thank you so much for the review and for sharing your experience, Jonas! We're happy we were able to help you purchase your first home and look forward to working with you again in the future!
Reply from the business:
May 16, 2023Thank you for taking the time to leave a 5-star rating, Ricky! If we can ever serve you again in the future, we'd be happy to do so.