Everything was going great documents sent to underwriter until our scheduled zoom meeting to discuss different loan programs. A zoom meeting that I was the only one who attended. I texted both AA and Tim while waiting and I also included an email. AA Stephannie responded to my text 2 hours after our scheduled meeting. She didn't even offered to reschedule our meeting. It's almost two days and I have not been reached to reschedule or given a professional apology. I was looking forward to working with Tim Weldy for their Homes for Heroes as I am a healthcare provider. However, I was flabbergasted with their professionalism and even feel discriminated.
Reply from the business:
Aug 2, 2023Hello Gabriela, I tried to contact you both via phone and text to personally apologize. Please contact me at (574) 386-3456 so I can do so. You are correct, I did inadvertently miss an appointment with you due to poor communication on my part. I am very sorry for that. I had an unexpected trip come up for personal reasons. I was flying at the time of my appointment and I communicated poorly with Stephannie, my assistant. I take pride in treating my clients very well no matter the client's race, color, national origin, sex, or religion. It is an honor and privilege to serve the heroes in our community of which you are one, and I thank you for your service. Tim