Hello Kurt, Thanks for taking the time to give us a review. We truly appreciate the feedback and we're glad that you feel this way! We definitely try our hardest to meet our customers' expectations. Sincerely, The Staff at Graham's Auto & Truck Clinic

Hello Nich, thank you so much for taking the time to leave us such a glowing 5-star review! We're thrilled to hear about your positive experience at Graham’s Auto. Delivering exceptional service and ensuring our customers leave satisfied is our top priority, and we're delighted to know that we met your expectations. We look forward to serving you again. Sincerely, The Staff at Graham's Auto & Truck Clinic

Hello Mark, thank you so much for taking the time to leave us such a glowing 5-star review! We're thrilled to hear about your positive experience at Graham’s Auto. Delivering exceptional service and ensuring our customers leave satisfied is our top priority, and we're delighted to know that we met your expectations. We look forward to serving you again. Sincerely, The Staff at Graham's Auto & Truck Clinic

Hello Coley & David, thank you for sharing your positive feedback! We're thrilled to learn that you've been satisfied with the service provided for your 2023 Chevrolet Equinox. Ensuring your vehicle receives top-notch care is our commitment, and we're delighted to have met your expectations. Should you require any further assistance or have additional needs in the future, please don't hesitate to reach out! Sincerely, The Staff at Graham's Auto & Truck Clinic

Hello Diane, thank you for trusting Graham's Auto & Truck Clinic to serve your 2020 Chevrolet Malibu! We take great pride in offering exceptional customer service, a clean facility, and top-notch technicians. We understand you have choices on who you choose to service your vehicle, and we thank you for choosing our local repair facility. Thank you for your review, and for your business! Sincerely, The Staff at Graham's Auto & Truck Clinic

Hi Marilyn, thank you for the wonderful review and for trusting us to serve your 2021 Kia Sorento! Customer service is our number one priority here at Graham’s Auto & Truck Clinic. Please do not hesitate to contact us for future vehicle maintenance/services. Thank you, Graham's Auto & Truck Clinic

Hello Dwight, we highly value your feedback, regardless of whether it is positive or negative, as it helps us to continuously enhance our services and strive for excellence in providing every client with a 5-star experience. After conducting a thorough investigation, our records indicate that our service team only recommended necessary services for your vehicle based on its current condition. Several of the listed items pose potential safety concerns or could potentially leave the vehicle stranded. It is our responsibility to inform you about these items prior to your departure. Our team's primary objective is to ensure that our customers are informed about any potential issues identified by our technicians, in order to fulfill our responsibility and keep you well-informed. Additionally, we provide estimates for your convenience, so that you are aware of the potential costs should you choose to proceed with the recommended repairs. We sincerely apologize if you feel that we were attempting to upsell you; however, we believe that our intention was solely to inform you about the findings made by our technician. Sincerely, Graham's Auto & Truck Clinic

Dear Adela, To any future readers, we would like it to be known this not our traditional response. However, we feel compelled to address this review, as your actions have escalated a personal matter into a business concern. In February 2021, we were approached by our mutual acquaintance, Karla, seeking assistance for your vehicle needs. Given our long-standing relationship, we willingly extended our support by providing you with transportation, at our expense, until a suitable solution could be found. Despite exhaustive attempts, your financing struggles proved insurmountable even with ventures into high-interest rate lending. In collaboration with Karla and yourself, we disclosed the availability of a 2007 Honda CRV, a vehicle recently traded in by a local customer. Although it carried a total loss history due to a minor accident, we meticulously researched and conveyed that it was not deemed salvage, emphasizing its usability and reparability. A total loss is when repairs exceed a certain threshold which is determined by an insurance company. Considering the limited options within your budget constraints, you acquired the vehicle at a price well below its market value, demonstrating our commitment to assisting you. With a simple search engine, you can clearly find that in March and May of 2021 this was the highest rate of inflation over the COVID inflation period. Over the subsequent 33 months of ownership and almost 50,000 miles traveled, we diligently maintained the vehicle, including covering the cost of replacing the rear hatch latch in October 2023, at no additional cost to you. The average monthly cost of ownership, including the purchase price, tax, and fees, amounted to a reasonable $193 per month. Your decision to trade in the vehicle with a competing dealership after 33 months, without prior communication, has left us perplexed. Furthermore, the dealership's apparent insinuations that you were scammed are based on a misunderstanding of the situation. Our attempts to engage in a meaningful conversation, initiated by your strongly worded text on December 10, 2023, were met with silence. Despite our subsequent follow-ups, you chose not to respond, culminating in an untruthful review on December 25, 2023, and blocking us from any further communication. It is disheartening to find ourselves in this situation, feeling disrespected and personally attacked. We had genuinely sought to help a long-time family friend in need, going above and beyond to ensure the reliability of the vehicle provided. We offered an opportunity for a discussion, which you ignored. As of January 3, 2023, the vehicle is scheduled to go through a local auto auction, and we will provide an update on its sale. We hope this clarifies our stance on the matter and encourages a reconsideration of the current situation. Sincerely, Nathan Counihan

Hi Monice, thank you for trusting Graham's Auto & Truck Clinic to service your vehicle! We take great pride in offering exceptional customer service, a clean facility, and top-notch technicians. Thank you for your review, and for your business! Sincerely, The Staff at Graham's Auto & Truck Clinic