Hello Matthew, we are disappointed to hear that you are dissatisfied with the work that was performed. However, we wanted to make sure everything has been clearly communicated to you. When you dropped your vehicle off at our facility, you had a very intermittent issue. We got approval for 2 hours of diagnostic testing(level 1). Our understanding is that you are a shop instructor and have already attempted to diagnose your issue without luck. We also understand that you had taken it somewhere else where they could not diagnose your issue. So you brought it to us. When the vehicle came in, it started up and did everything it was supposed to do with no symptoms. We test drove it then pulled it inside and put it on the rack. We connected it to our computer software to review the information presented and were unable to find any codes other than the evaporative emissions system and catalytic converters. We reviewed those codes but neither would have caused an extended crank issue that you had described. At this point we were about 1 hour into our repair. We stopped, called you and got more information. We then found out new information that the problem mostly happens when the car only runs a short time and restarts. From there we went back and went through some common issues relating to your concern and found that the throttle body was very dirty and recommend cleaning it. We did not guarantee this was going to fix all of your problems, just that we needed to clean it to eliminate the chance that it is the cause of the issue. We completed that procedure and advised you that the issue had not returned on our test drive, but cannot guarantee the issue is resolved. We had used the pre authorized amount of 2 hours and were going to stop there unless you wanted to authorize more time. We advised you that if the problem returns, we will have to diagnose further. You agreed and picked up the vehicle. A few days after you left, the problem did return. As discussed prior to picking the vehicle up, we recommended that you bring it back for more diagnostic testing. We only charged you for 2 hours of time used, as discussed before you dropped the vehicle off. We stopped after 2 hours and that included completing the throttle body cleaning. Unfortunately, we cannot test every system in the vehicle within 2 hours. When it comes to this sort of repair, there could be multiple issues present. Cleaning the throttle body was just a starting point. Also, we would expect that you would understand the problem was not a cut and dry, easy repair, as you had already attempted to diagnose yourself and at another shop. We were more than fair with what we have charged and were very clear with our communications and what you should expect. We did not charge you anything that was not pre- authorized and we did not ever state that your vehicle was fixed and the issue was not present anymore. We are sorry that this has caused you to think poorly of us, however we feel that we acted in a professional manner and were 100% up front about the diagnostics on your vehicle. We wish you the best with your vehicle.

Hello Chris, thank you for trusting Graham's Auto & Truck Clinic to serve your 2014 Toyota Tacoma Base! We take great pride in offering exceptional customer service, a clean facility, and top-notch technicians. We understand you have choices on who you choose to service your vehicle, and we thank you for choosing our local repair facility. Thank you for your review, and for your business! Sincerely, The Staff at Graham's Auto & Truck Clinic

Hello, thank you for trusting Graham's Auto & Truck Clinic to serve your vehicle! We take great pride in offering exceptional customer service, a clean facility, and top-notch technicians. We understand you have choices on who you choose to service your vehicle, and we thank you for choosing our local repair facility. Thank you for your review, and for your business! Sincerely, The Staff at Graham's Auto & Truck Clinic