Graham's Auto & Truck Clinic of Poynette

Auto body shop in Poynette, Wisconsin

4.5
StarStarStarStarHalf Star
43 Reviews and Ratings
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Lori Ramotar

Jan 24, 2024

StarStarStarStarStar

Received great communication, provided me with a loaner for the day, quote via text, and made everything very easy and convenient. Grateful I found someplace close and dependable since I moved here recently.

Reply from the business:

Jan 24, 2024

Hi Lori, thank you for trusting Graham's Auto & Truck Clinic to service your 2019 Nissan Pathfinder! We are thrilled to hear you enjoyed your visit. As a locally owned and operated repair facility we take great pride in offering exceptional customer service! Thank you for your review, and for your business! We look forward to serving you again. Sincerely, The Staff at Graham's Auto & Truck Clinic

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Dana Millman

Jan 24, 2024

StarStarStarStarStar

As a visitor to the area with car trouble, I pulled in and was taken care of right away. Friendly, knowledgeable, and efficient staff. Lucky to have found Graham’s and will spread the word for friends/family with future road trips in the area.

Reply from the business:

Jan 24, 2024

Hello Dana, thank you for the wonderful review and for trusting us to serve your 2016 Chevrolet Suburban! Customer service is our number one priority here at Graham’s Auto & Truck Clinic. We wish you safe travels! Thank you, The Staff at Graham’s Auto & Truck Clinic.

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Lawrence Meinholz

Jan 24, 2024

StarStarStarStarStar

First off, my cat's issue was a technical one, involving the computer, software, and probably a sensor. Graham's Auto ultimately was not able to resolve it, but that is likely due to brand-proprietary software governing aspects if the engine. They did enable me to get the car to a dealership and did help tremendously. One thing i really appreciate about this experience is the level of communication on the part of Graham's Auto. They explained everything to me in detail and answered my questions. The planning and coordination to get my car there was exemplary. Great customer service.

Reply from the business:

Jan 24, 2024

Hello Lawrence, thank you for trusting Graham's Auto & Truck Clinic to serve your 2013 Volkswagen Passat! Our team works hard to ensure our customers are satisfied, and we thank you for taking a moment to share the details of your visit and the service you received. Thank you for your review, and for your business! Sincerely, The Staff at Graham's Auto & Truck Clinic

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Shannon Hansen

Dec 24, 2023

StarStarStarStarStar

Graham's was great! They got us in and back on the road so we could drive back home to Maryland over the Thanksgiving holiday! They were thorough and explained what needed to be repaired vs what could wait for later. Much appreciate y'all! Thanks!

Reply from the business:

Dec 24, 2023

Hello Shannon, thank you for choosing Graham's Auto & Truck Clinic to take care of your 2011 Ford Edge! We appreciate your trust in us and are committed to providing you with the best service possible. Wishing you a safe trip back home! Sincerely, The Staff at Graham's Auto & Truck Clinic

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Terri Chojnacki

Dec 24, 2023

StarStarStarStarStar

Great place. Very nice people. My tire blew on the way to Eau Claire WI & my car was towed to this shop. They took me right away & did everything they could to get me back on the road which I really appreciated. My bill was very reasonable. If I lived in the area I would definitely have my car repairs done here!!

Reply from the business:

Dec 24, 2023

Hello Terri, thank you for trusting Graham's Auto & Truck Clinic to serve your vehicle! We take great pride in offering exceptional customer service, a clean facility, and top-notch technicians. We understand you have choices on who you choose to service your vehicle, and we thank you for choosing our local repair facility. Thank you for your review, and for your business! Sincerely, The Staff at Graham's Auto & Truck Clinic

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Tom Lueptow

Nov 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Very inexperienced techs. Missed diagnosis terribly. They couldn't even change the fluids without it running out on the floor 19 mile's later. $1200.00 paid in full. They gave me an estimate for wiper blades with wrong parts. Never installed. Stay clear if this company. Owners never called back after many attempts. Take your vehicles elsewhere. Definitely the worse garage I've seen in 44 years of driving.

Reply from the business:

Nov 24, 2023

Hello Tom, it is crucial for prospective readers of this review to acknowledge that there are two perspectives to consider in any situation. The statements provided by this reviewer have been significantly exaggerated, and the individual in question displayed a highly impolite demeanor during their interaction with our organization. Consequently, we have decided against engaging in any business transactions with this particular individual. Sincerely, Graham's Auto & Truck Clinic

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Helen Gerth

Nov 24, 2023

StarStarStarStarStar

Being new to the area, I was a little nervous taking the car to someone other than our regular mechanic. They made it easy to get the car in for servicing and were friendly and efficient getting me out in less time than estimated. I'm grateful and will definitely be taking our cars there from now on!

Reply from the business:

Nov 24, 2023

Hello Helen, thank you for trusting Graham's Auto & Truck Clinic to serve your 2007 Toyota RAV4! We take great pride in offering exceptional customer service, a clean facility, and top-notch technicians. We understand you have choices on who you choose to service your vehicle, and we thank you for choosing our local repair facility. Thank you for your review, and for your business! Sincerely, The Staff at Graham's Auto & Truck Clinic

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Joseph Myers

Sep 24, 2023

StarStarStarStarEmpty Star

I made an appointment to have my wheels aligned. Everyone I spoke to was courteous, polite, and efficient. My car was ready even earlier than I had anticipated, and everything was great until I got into it to drive it home. It didn’t start! I went back inside to inform the staff and the repairman who’d worked on it came out to jump it. Once it started all of the computer systems were going berserk. I went back inside and waited while he reset everything. When he came back in, he sort of sheepishly admitted he didn’t know what had happened. I told him that I suspected he had left something on and that had drained the battery. I waited to complete this review until I had driven the car for a bit, but it is running great now, so despite the hiccup, I am happy with your work. I suspect I’ll be back.

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Wyatte Meier

Aug 24, 2023

StarStarStarStarStar

Staff was extremely friendly and professional. Scheduled a time to drop my wife's car off and take a free loaner car in the meantime. They diagnosed the issue and had it fixed all in the same day. Communication was great and work order approval was done electronically. No upselling on random items we didn't need and the overall cost was lower than expected. Will definitely use Graham's again in the future.

Reply from the business:

Aug 24, 2023

Hello Wyatte, thank you for trusting Graham's Auto & Truck Clinic to service your 2016 Jeep Compass Latitude! We are thrilled to hear you enjoyed your visit. As a locally owned and operated repair facility we take great pride in offering exceptional customer service! Thank you for your review, and for your business! We look forward to serving you again. Sincerely, The Staff at Graham's Auto & Truck Clinic

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Kevin Wall

Jul 24, 2023

StarStarStarStarEmpty Star

First time using Graham’s. Early yet to see how the work holds up. The staff are great. The one thing that I recommend is to have the mechanics greasy fingerprints wiped off the car afterwards because it doesn’t look good on my wife’s white car.

Reply from the business:

Aug 24, 2023

Hello Kevin, we are so glad to hear that you've been pleased with our service on your 2017 Nissan Pathfinder S! I hope that in the future we continue to meet your expectations. Whether your input is positive or negative, we always appreciate your feedback so we can continue to improve and strive to give every client a 5 star service. Let us know if there is anything else that you need from us! Sincerely, The Staff at Graham's Auto & Truck Clinic