
Cordell's Automotive Service & Tire
Auto body shop in Onalaska, Wisconsin
0
0 Reviews
We had shocks and struts replaced on our 10 year old vehicle. The work was done on time as it always is. We noticed a noise from the rear of the car. We called, they got the car back in quickly and found a defective shock. They replaced it at no charge and followed up to make sure things are going well. Great service and people at Cordell's.
Reply from the business:
May 24, 2022Thank you Bob for taking the time to leave us a five-star review! We hope you are satisfied with your service and look forward to the next time we see you!
Extremely professional. Dropped my car off for an oil change and was offered a complimentary shuttle but I didn’t need one. My car was ready ahead of schedule. Very thorough inspection of all running components of my car for which I was then given estimates for repairs I should address in the near future. Thankful for their service.
Reply from the business:
Apr 24, 2024Hello Julie! Thank you so much for your 5-star review! We were happy to service your vehicle and offer our limited 3 year 36,000 mile warranty on parts and labor. If there comes a time when you do need to take advantage of our complimentary shuttle, we will be more than happy to accommodate! We really appreciate your business, and look forward to the opportunity to serve you again.
Superior automotive really lives up to their name! Superior work, J.P. and Devin took great care of me and I would highly recommend having them work on any of my vehicles. Brakes, rotors, tire rotation and more. Great job guys appreciate y'all! A.G.
Reply from the business:
Apr 24, 2024Hi Ryan! Thank you so much for the 5-star review! It was our team's pleasure to service your 2007 Ford Ranger for the fluid services, serpentine belt, front brakes, and tire rotation, as well as offer our limited 3 year 36,000 mile warranty on parts and labor. We really appreciate your business and look forward to the opportunity to provide you with any service or assistance you may need in the future. Until then, safe travels!
Cordell's found and solved issues with my car that I've been dealing with for years - something I had given up on. Excellent service and great staff who make sure my car is well taken care of!
Reply from the business:
Apr 24, 2024Hello Emily, Thank you for the 5# Star Review and bringing in your 2013 Chevrolet Cruze LT for the Water Pump to be replaced. We were happy to be able to service your vehicle and get you back on the road safely as well as offer our limited 3 year 36,000 mile warranty on parts and labor. We appreciate your business and look forward to the opportunity serve you again in the future!
Excellent customer service with an innovative approach to repairs. I was quoted between $300-$600 everywhere else in the La Crosse area for the removal of my corroded metal tire caps. Cordell’s problem solving approach uncovered the most cost effective solution to my problem with great timeliness, all while keeping me well informed through the process. I will only go to Cordell’s going forward.
Reply from the business:
Apr 24, 2024Hello Victoria, Thank you for the 5# Star Review and bringing in your Lincoln MKX Reserve for the removal and replacement of valve stem caps, and the transmission flush. We were happy to be able to service your vehicle and get you back on the road safely as well as offer our limited 3 year 36,000 mile warranty on parts and labor. We appreciate your business and look forward to the opportunity serve you again in the future!
Same professional and courteous service as at the Holmen location. I was blown away by the digital picture inspection with the oil change; talk about customer service! I will be back, for sure!
Reply from the business:
Nov 24, 2023Thank you for the kind words. You can expect professional and courteous service at any of our 5 locations. We look forward to seeing you again.
Nicest people and so honest and respectful.
Reply from the business:
Nov 24, 2023You're gonna make us blush over here Jayme! We appreciate the kind words and it was a pleasure working with you.
Great service! Very fast getting work complete, also liked the follow up call to check on their work!
Reply from the business:
Feb 24, 2024Hi Chris! Thank you for the 5 star review, and for bringing in your 2013 Ford F-150. I know you got some pretty big repairs done, so keep in mind that those components have a 3 year 36,000 mile warranty just in case anything happens! We look forward to servicing your vehicle again, even if it is just for a quick oil change this time!
EDIT: I wasn't going to write this but I consciously can't let people have there vehicles neglected by this place like mine and my finances vehicle has been neglected the last year and a half. To keep it simple, the new bunch of mechanics overlook issues on your vehicle, basically lie about there inspections. Lied to me about completing about $3,000 worth of repairs on my fiance's vehicle, didn't replace all the parts that needed to be leaving her with a serve pull to the left in her alignment that I happened to notice 4 months later when I drove her vehicle for the first time since repairs. On my vehicle, they overlooked a thermostat that had nasty crustiness around it. Checking the thermostat is part of their larger inspection they do on your vehicle. I used to trust taking my vehicle there. Not any more. What's really interesting is I noticed the good mechanics that worked there were moved to other shops. I don't know what's going on at that shop, but it's not what it used to be... Unbelievable customer service!! I can't believe how well I was taken care of. I came in with a minor issue vehicle wise, a coolant hose clamp was overlooked from a previous repair done on the vehicle at a different shop. Me and Dan discussed the problem and what he did for me will forever stand out. I was put in a courtesy car until they could look at it, which wasn't until the next day. Wjwnu received a call from them about my vehicle, nothing major really became of the loose clamp and I was charged ZERO, ZILCH NADA!!! Yeah, sounds unreal, but I promise it isn't. Go there for yourself and experience fair, and honest work on your vehicle. Thanks again to Dan and Cordells!
Reply from the business:
Feb 24, 2024Hi Michael! So glad Dan made you feel taken care of & protected. Thanks for giving us the opportunity to help you out. We appreciate you taking the time to let us know how your experience was! Jessie Hey there Michael. I am very sorry to hear that things were potentially missed during your visits here at Cordell's. If you could give me a call at 608-781-1157, or email onalaska@cordellsauto.net, I would like to try to get to the bottom of this. ~Sammie
Reply from the business:
Feb 24, 2024Hi Hunter! Thank you for your 5 star review, and trusting us to service your Ford Taurus! Just remember, that starter is protected under our 36 month 36,000 mile warranty, so if anything happens, it is covered under no cost to you. We look forward to seeing you again in the future!