Goodyear Auto Service
Auto body shop in Onalaska, Wisconsin
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Incredible customer service. Great management.
A big thank you to Paul and Greg for making my experience pleasant and smooth they are very helpful kind and thoughtful. Fast and efficient
Their service department and service manager took complete care of me. Priced reasonable and quality service.
I highly recommend this service center. They got my car in right away and had it fixed in a timely manner. They're very knowledgeable and go above and beyond to ensure your safety and satisfaction.
Very good place. I liked the service and staff was excellent.
Goodtear Onalaska- They are great! Reasonable prices and quick service. I will be back. Thank you Paul and Kevin.
Amazing service as always! They fit me in same day, transferred tires from their downtown location, and were more than happy to help me. I can't recommend Kevin and his team enough! Thank you all!
4 new tires on my Astro van
Been going here for many years. Service is wonderful.
I brought my car in for CV Axle repair/replacement (clicking noise when turning) and was told it would be fixed in a day. I was told next day that it was in fact my two year old Firestone tires not a CV Axel (they put my car on a lift and meticulously checked it - per manager). I went to Greased Lightning in town for an oil change and they explained to me my CV Axel was missing an entire piece! I then went back to Goodyear to show them the issue I had earlier described to them and the manager lied to me and explained they “meticulously went over my car and lifted it to check underneath” I showed the manager where the piece was missing and he proceeded to tell me it was still my tires causing the issue! I took my car to Top Notch Auto and they fixed failed CV Axel. Goodyear would’ve charged me $1,000 plus for new tires, not even fixing the problem. This would’ve led to catastrophic failure while on interstate going 70 plus MPH (wheel lock when CV Axel fails). I would not trust this place to put oil in my car, let alone tires. 0/5 service. This place is an utter joke.
Reply from the business:
Dec 24, 2023Hello, Bill. We appreciate you reaching out to us about your recent matter. We offer you our sincerest apologies that this matter took place during your recent visit and that this matter was not resolved for you. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We would like to speak to you directly about your recent visit with us so that we may determine the next best steps in resolving this matter for you. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We apologize for any inconvenience this may have caused you. Thank you!