Firestone Complete Auto Care
Auto body shop in Milwaukee, Wisconsin
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Reply from the business:
Mar 23, 2024Hello Renee, thank you for choosing Firestone. ^Jason
Very personable staff, especially Will
I. Love. Place
Reply from the business:
Mar 23, 2024Hello John, we appreciate this positive review, and we look forward to your next visit at Firestone. ^Jason
This place this a joke. I called and recieved an estimate for a tire made and a appt. I called the next day for an earlier appt , just to have someone call me back to cancel and reschedule. I arrived 30 mins early to drop my vehicle off, just to NOT recieve an updated call but was told after arriving to check on my car, that due to my vehicle being all wheel drive, they can't just sale one tire. I declined. I drove away with now my tired is making a grinding noise. And a course i called to let them know about the concern & no one to answered again. Oh what a Waste my time!!!! THEY SHOULDVE SAID This WHEN I ASKED FOR AN ESTIMATE FOR 1 TIRE.
Reply from the business:
Apr 23, 2024Hello CJ, we're sorry to hear of the issues that occurred while visiting our Wauwatosa store. If you would like to discuss this with us, please feel free to email to socialcare@bfrc.com. We will need the complete details, store's full address, and your contact information. You are a valued Firestone customer, we hope to hear from you soon. ^Bryan
We have had 3 flats in 3 months and all could not be repaired but Firestone helped us get new tire on our cars!
Great service and advice.
I always get exemplary service at this location. The staff are friendly, courteous and helpful.
Reply from the business:
Feb 23, 2024Thank you for choosing Firestone! We appreciate your 5-star review and we look forward to working with you again. ^Mariah
Reply from the business:
Feb 23, 2024Hello, we are sorry that you had a negative experience while visiting our Wauwatosa store. We would like to offer our assistance with this matter. Please email socialcare@bfrc.com with full details, your contact information, and your invoice number. Thank you for choosing Firestone, we look forward to your reply. ^Bryan
We have gone to a number of places over the decades we lived in this area. Firestone is one I trust the most.
Really frustrated. I scheduled an appointment with a weeks notice for my car to have an oil change. When I made the appointment online it required that I enter the make and model of my car. I figured with this information they would know what kind of oil change and any other materials they would need. Dropped my car off at ten and was told they didn’t have the appropriate filter for my car and if I could leave my car there all day. An all day oil change is ridiculous. Especially with a weeks notice. I would expect them to plan in advance and have the materials required for the appointments that are booked.
Reply from the business:
Feb 23, 2024Hello, there. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah