Very sufficient

I’m not sure what is going on with this location but I’ve never had any problems until now. I went in Friday for an oil change. It took them forever to get my car to the back even though I had an appointment. I didn’t notice until Sunday that there was a big puddle of oil leaking. I immediately called and luckily they were able to get me in asap. Had I not noticed the leak, my car would’ve been done. I’m giving them a 2 ⭐️ because they fixed the problem in a timely manner, at no charge because it was an error on their part. I will not be going back to this location simply because an oil change is a simple mechanical procedure. If they can’t get that right the first time, why would I entrust them with anything else pertaining to my vehicle? They didn’t even offer me anything to clean up all of the oil the leaked on my driveway.

I do not understand but my experience this second time was terrible. I made an appointment to get my brakes inspected. I need a oil change and tires rotated. They gave me a 10 o'clock appointment. I brought my truck in at eight o'clock because, the weather was not too good. The day of my appointment I dropped my vehicle off. There was not that many vehicles in parking lot. I NEEDED my brakes fix that day. I call them at 12 o'clock. They still have not expected my vehicle. So they decided to call me at 3 o'clock and tell me that my vehicle was fine. I didn't need no brakes oil change or tired rotated. Keep in mind they put the sticker in the window. Telling me to come back to them to have these things done. I drove off with my vehicle not fixed and they made me pay for the inspection, something they did not do. My whole day was messed up I lost $40 to Uber. And I was late picking up my kids that evening. I had to pay a fee for it. The next day I made an appointment with another mechanic shop. They looked at my vehicle and I fixed my brakes. And they did a very good job I highly do not recommend firestone for anything.

Always great customer service, super friendly staff.

Friendly, knowledgeable staff. Able to answer all my questions.

Very courteous, quick, and professional service. Very informative. Great price!! Thank you.

8am appointment took 4 hours for tpms sensor

I went to Firestone to get an estimate for my vehicle. Over 800 in repairs.. ok fine whatever. 3 parts needed replacement.I thought ok a little steep let me check another shop. The other automotive shop said I needed 2 parts only and saved me over 300$$ in parts and labor. Shop around if you can. Not going back to Firestone.

Just took my car for an oil change. The appointment was booked (by phone and not online) and confirmed yesterday. When I arrived, I was told I did not have an appointment. There was also no information in the computer system. I was told it was the call centers fault. They said it happens all the time. Since I had no appointment, they would not complete the work that I had scheduled. When I asked for a manager, I was told there is no manager. I would encourage everyone to avoid this place. Reliability is important. With a lack of a manager there is just no accountability.