I had a problem with making a payment on the website, the service agent took care of the issue and made it possible to make a payment without missing the deadline. Quick and easy.

Excellent customer care provided by Jimal! Went above and beyond in every respect. Professional, patient, thorough, kind, efficient, knowledgeable, and confident. Conferenced in with Rubin from Customer Care Insurance to make certain issue was resolved right away. Jimal has a very good rapport with Rubin and so things went smoothly. Rubin is outstanding too for the same reasons. Both cared about the issue and customer. Couldn't ask for more!

The person who took the call was very helpful, but it was difficult to communicate long strings of numbers/letters verbally. It would have been much preferable for the email regarding my payout amount to have the information as to where to wire the money. Perhaps there is a security reason this can't be done. I don't know...

My husband and I were referred to RoundPoint by our real estate agent for my mortgage needs and I could not have been happier with the referral. This was our first home buying experience and we had no clue how to begin the lending process. We were introduced to Paul Weidner at RoundPoint and right from the start we knew this was going to be our lender. Paul eats, sleeps, and breathes the mortgage industry and walked us through every aspect of it before he started the process. Paul knew exactly which direction to take us and everything he did was for our benefit. He never once lied to us or attempted to deceive us in any way, and never tried to place financial gain over our needs. He is widely known in the financial industry and everyone gives him high praises. All of his staff worked tirelessly on our mortgage application and documents and were very helpful. Customer service is 5-stars! All of our calls were responded to in a timely manner and we were never under any pressure. Paul is amazing and we would never go to anyone else in the industry for a future mortgage. I'm sure there are other reputable lenders in this area but we can only personally vouch for Paul Weidner of RoundPoint. Thanks, Paul, for making us proud first-time home buyers.

Olga was so friendly and helpful throughout my entire home buying process. She was always willing to assist me and answer all of my questions. I am eternally grateful for her assistance throughout this experience.

The representative was helpful and friendly.