The RoundPoint representative was immediately to resolve my technology issue!

My customer representative's approach in speaking with me today was extremely helpful, courteous, professional and alleviated my stress with having to make this difficult phone call. She helped me come up with a solution to get my mortgage current and I am mentally at ease.

They transitioned to a new online system and required all customers to re-register with absolutely no notice. My loan is getting low enough, so I decided to pay it off so I don't have to go through the registration process, but it's next to impossible to get that document mailed or emailed to me. The automated assistant didn't work, so I tried to get to a live person, got stuck in a phone loop, but finally talked to a person who promised me I'll get an email within the hour. Instead of the email for payoff, I received this email to rate their service, thus this note. I'll never do business with this company again (unless the loan is sold to them like my current loan).

I am a new customer and Betsy (Charlotte) helped me register and find the dashboard info that I needed. She was excellent and encouraging and her confidence helped me relax about it from the moment our call started. She was really helpful, courteous and personable.

Person answering the phone and assisting was very courteous and patient.

I have made many calls to get my payment history! Today Rico was the MOST helpful! Thank you, Rico!!!!!

Caleb absolutely listened to everything I had to say, answered every question I had, and made sure that I understood everything that I needed to throughout the whole process. Not only did Caleb keep his word at every step of the way he also went above and beyond my expectations.

Yalanda was very professional, patient and understanding of my concerns. Hopefully what she did will get my bi-weekly mortgage payment underway. It has been a frustrating 2 month wait. Thank you Yalanda!!!

Disappointing and frustrating customer service. I have gone back and forth with reps who say "that's not my dept." about setting up auto debit for my mortgage. I have had several calls and call backs that ended with NO solutions. I am told there is no phone number for the dept that handles this. Um, what? I asked what the name of the dept was and I'm pretty sure she made something up on the spot. I'm thinking, "Finance" perhaps? The reps are not rude, but they seem to not be trained about the most basic aspects of their company. And if you are reading this, Roundpoint, please teach your reps to stop interrupting customers and let us finish our sentences. Basic telephone etiquette, along with better training, is needed here.