Firestone Complete Auto Care
Auto body shop in Wausau, Wisconsin
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Went because my engine light came on; guy at front told me I could drop it off and come back in an hour. Came back and the car wasn’t even started on; and all the mechanics were just standing around, and was giving looks as if I was rushing it. I just took it elsewhere
Reply from the business:
Oct 24, 2023Hello Hector, we apologize for your recent experience at our location. We understand how upsetting this must have been for you and would love to help you receive a resolution to your satisfaction. To successfully ensure we do so may you please email us at socialcare@bfrc.com including your best contact number, exact details of store encounter and any invoices applicable. Thank you for being a Firestone customer! ^Madison
Great answers for my questions
Reply from the business:
Aug 24, 2023Hi Barry, we are so happy to hear that you had five-star experience during your visit! Thank you for choosing Firestone for all your auto care needs. ^Brendan
Great experience
Reply from the business:
Aug 24, 2023Thank you for choosing Firestone Josh! We appreciate your 5-star review and we look forward to working with you again. ^Mariah
Booked an appointment online, showed up and was advised that their scheduling service online is “off by a few days”. They could reschedule me, even though I drove 40 minutes to my appointment and not squeeze me in. Drove back today, showed up early. Advised him yup breaks are squealing need a check. He said “ oh you have a modified car I can’t do anything…. I advised him all that’s changed is spacers 15mm. Nope we won’t touch it even if you did take them off.. will never go back to any Firestone after him.
Reply from the business:
Sep 24, 2023Hello Joshua , we're truly sorry to hear that you encountered this issue with your appointment, and we'd be happy to address this for you. Please email us at socialcare@bfrc.com with any other imperative details of your experience, store's full address, Invoice number (if applicable), and your contact information. You are a valued Firestone customer; we look forward to your reply. ^Shonya
They told me that I needed a couple things done to my car. Took my car in to get that exact $1,000 worth of repair done to it per their recommendations. Went to leave when the repairs were done and there was a horrible noise coming from my driver's side, so I parked it, went back in and asked them what that was. A guy came out to the car to "listen" to me turn my steering wheel in place. Then they told me I needed more work done which didn't exist when I drove in there for my appointment. I think they are scamming single women out of their money. Just a heads up. Would not recommend.
Reply from the business:
Jul 24, 2023Hello, there. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah
Google hours say open on Sunday. Door hours say closed on Sundays. Indicates poor attention to detail. Update your hours.
5 stars for customer service. Price a little higher than the dealerships, but I was in a pinch. Clean waiting area and nice uncluttered displays. Love the fact that you can register online for an appointment. I've been there in the past for tire issues and was satisfied as well!
Reply from the business:
Jul 24, 2023Hello Bob, we appreciate you taking the time out to leave a nice review! We value your business as a customer and are glad we were able to provide excellent service to you. Thank you for being a valued Firestone customer, we hope to see you soon! ^Madison
Knowledgeable staff, reasonable prices, and they had the project done faster than I would have expected!
Reply from the business:
Jun 24, 2023Hi Erin, we're so happy to hear that our team took great care of you when you visited our location. Thank you for being a part of the Firestone family and have a great weekend! ^Bryan
My alternator went out Memorial Day weekend. Dropped off my vehicle at 10 and was done by 1! Great friendly service and reasonable prices!
Reply from the business:
Jun 24, 2023Hello Christopher, we appreciate you sharing your 5-star experience! We're happy to know that our team got you in, out, and back on the road quickly! Thank you for choosing Firestone, and we hope you have a great day! ^Nicholas