I don’t ever post things like this but I am so angry at firestone auto care in Neenah. They have had our car since 1 PM today we are an appointment had been made to get an alignment. They said it would take two hours. We dropped the car off. They said oh it’ll be about three hours to do an alignment, called at 4 and they said oh it’ll be done about 5 so we just went and showed up. They never worked on the car because they were just so busy today with other things and they were about to take it back. needless to say there is no alignment. I got my keys back will never go back to fire stone auto care again. Bottom line is if you make an appointment to have service done you better have a better excuse than you were just too busy and had other things going on 
Reply from the business:
Dec 24, 2023Hello Erin, we are sorry to hear you had this experience with the long wait for the services at one of our Neenah stores. We would like to make sure your concerns are addressed. Please email us at socialcare@bfrc.com with the complete details of your experience, the full store address, any related invoice numbers, and your contact information. You are a valued Firestone customer, and we look forward to hearing from you. ^Shonya