
Import Minded, Inc.
Auto body shop in Milwaukee, Wisconsin
0
0 Reviews
They put money first, they screw over there technicians and customers.
Reply from the business:
Jul 24, 2023This is a (ex) employee that was terminated for poor job performance because we value our customers, respect their vehicles and require that our technicians perform at the highest standards.
Have brought my vehicle to Import Minded multiple times and have had nothing but fantastic service. Honest, efficient and fair. I highly recommend Tedd and his team for any of your issues. Thanks for always being fantastic.
Had Branden (the technician) stretch two 235/35/19 tires on 19x10 wheels without scratching the wheels at all. The wheels had been repainted the day prior and I was concerned about taking them to a shop to have stretched tires put on them as mounting low-profile 19-inch tires is hard enough as is before accounting for a stretched tire as well. Thanks again! Updating this review one year later as Import Minded is now my permanent mechanic for all maintenance, not just wheel/tire related maintenance. After a few perfect experiences with wheel/tire services, I began bringing my car here for everything as they have been beyond good to me. Great people and mechanics as well as great prices. The labor rate is reasonable and they do not take liberties in overcharging for time. Small services that I have been quoted a full hour for, and agreed to, have been adjusted to as low as .3 hours at the time of invoice. Smaller services have been performed out of good will. They have taken the time to inspect issues and research all options in terms of parts to replace it with, in order to find OEM or better (if possible) parts. In fact, I'd like to thank Tedd especially for all of his help in researching options to replace a leaking coolant hose/coupler in my vehicle. My car uses a coolant hose connected to a plastic coupler that is known to deteriorate and fail. Manufacturers have made aluminum flanges as an upgrade to the factory plastic flange. I knew this going in to the replacement, and requested for an upgraded aluminum coupler to be installed. Tedd agreed that an aluminum coupler would be best, and went the extra mile to find the best possible option, a pre-fabbed hose/coupler assembly which I did not even know existed. Furthermore, he took the time to research the various manufacturers that sold them to find the highest-reviewed one. Knowing Tedd dedicated so much time and effort in finding a high-quality replacement, coupled with their 2-year/24k mile warranty on all parts they replace, makes me very glad I continue to bring my car here for maintenance. Import Minded checks all the boxes that one looks for in a mechanic -- from friendly, knowledgable service writers, to experienced, respectful technicians. They go the extra mile to make sure their customers are taken care of.
Love these guys. They work on just about everything especially European Sports Cars!
Very nice very knowledgeable people and very reasonable price I would definitely go back