Hi Pamela, we checked our records and see that you nor you vehicle haven't been here or serviced here.

Hi Sandra, we see the photo you have provided and this review is a bit of a conundrum as we also do not understand why you would not have reached out to us immediately instead of waiting for over a year. You state that you believe this occured after the vehicle was serviced however after reviewing your invoice it appears that your vehicle was serviced 1/20/23 however you state this issue began in April of 2023?

Hi Leon, we would like to add some context to this situation which may help you understand, as a technician. The vehicle arrived with a significant coolant leak that was coming from the thermostat/water pump weep hole area of the block. The customer was made aware of the leaking water pump and advised to replace this so the cooling system could be filled, pressurized and rechecked. It was at this point when the larger/initial leak was corrected the crack in the block was found (Due to the high dilution of the coolant it is believed the engine was filled with water due to the leaking water pump, froze and cracked the block (this visit actually ocurred in December). In a good faith gesture the authorized repair costs were offered to be discounted from the price of engine replacement. The customer declined replacing the engine and was subsequently charged for the work that was authorized and performed.

We're very sorry to hear that happened Kevin. Mistakes do happen, however this is unacceptable to us and a word will be had with the technician. We understand that a first impression is the most important and matters like this are taken seriously amongst those of us in management.

Hi Claudia, thanks for writing the review your visit here left a memorable impression on us and the rest of the staff. There's several issues with the recount of your review. Firstly your criticism of someone "taking pictures of the vehicle" is part of our check in/check out procedure that is performed on every vehicle that comes in for service. It is also interesting that you bring about the point of sexism however you call one of our female service advisors "Manly". We have a strict policy of no vaping/smoking/drinking/eating in customer vehicles, unfortunately at times peoples personal effects have fallen out of their pockets over the years. Yes, your boyfriends behavior is exactly why you were asked to leave as politely as possible. Your boyfriend scheduled an appointment for an alignment at 2PM, on arrival you were informed that we were currently experiencing a internet/system outage at the time which would prolong your wait time (Now we do understand and apologize for any inconveinces whether they are in our control or not). Prior to an alignment the vehicle is test driven this is done to check for a bias pull one direction or the other, check steering wheel straightness and if there is any other noticeable suspension/driving issues before the alignment is performed as a part of quality control to make sure you get the maximum result from your alignment. The technician began this test drive and at this time your boyfriend was having such an obnoxious temper tantrum in regards to the wait time and the tehcnician test driving your vehicle that it alarmed several staff members at the facility. Due to this extremely childish behavior we respectfully declined to service your vehicle as well as told you to leave in the nicest way possible at the time. The way your boyfriend behaved and conducted himself was completely ridiculous and unacceptable. It seems to be that you highly regard your vehicle which is great, most of us are automitive enthusiast ourselves. However having a tantrum and obsessive paranoia that people are joy riding your vehicle and "taking pictures" at a facility that services many high trim level European vehicles is ludacris and irrational. We also got a kick out of threatening us that you were going to petition local businesses for their CCTV footage to prove we were "Joyriding" your vehicle (Check the in and out mileage on your Invoice and see the accumulated "1 Mile" that can be confirmed with photos of the odometer at the time of check in and check out. Thank you for coming and once again, please don't come back.