Firestone Complete Auto Care
Auto body shop in Milwaukee, Wisconsin
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Very unprofessional, told me id have to wait 3 months to get 2 brake lines changed because i wanted to fix only that and didn't want to fix everything on their 5 point inspection! Had my car from 8am (the 1st car there) and didn't call me till 3pm to tell me! It's Friday i couldve took it somewhere else if they called me by 11😡 they'll never see my business again👎🏿👎🏿
Reply from the business:
May 16, 2024Hello Julian, we are sorry to hear of the poor customer service you received while visiting our Milwaukee store. If you would like to discuss your concerns with us, please feel free to email socialcare@bfrc.com. Please provide full details, your contact information, and your invoice number. Thank you for choosing Firestone, we value your business. ^Bryan
As a Realtor, my office is my car. As luck would have it, my car died with no warning in the left-hand turn lane at a busy section. The police came and pushed my car to get it out of the way. As luck would have it, it was right by a Firestone Complete Auto Care. As luck would further have it, I walked into the bays asking for help and was greeted by the kindest man named Angel. He was a definite angel since he stopped what he was doing, immediately walked to my car with a charger, and determined that my battery was my issue. He jumped my car and got a new battery installed, and I was on my way in 30 minutes! Awesome experience!!! I wish there were more Angels out there!!! Thank you!
Reply from the business:
May 16, 2024Hello Annie, Thank you for sharing this positive feedback! We value your business with Firestone Complete Auto Care and look forward to your next visit. ^Cali
Immaculate service!! My appointment was at 12pm and they were done by 1218. I had expressed my concern to Chris about waiting for an hour(I’m on my lunch break) and they were very speedy. 10/10 for sure !
Reply from the business:
May 16, 2024Hello Stephani, Thank you for taking the time to share your positive experience, and we are thrilled to read that you enjoyed your service with us! We hope to see you again soon, and thank you for choosing Firestone for your auto care needs. ^Sarah
Jay was a great help from start to finish.
Very reasonable and good service
Reply from the business:
May 2, 2024Hi Vitali, we appreciate this positive review, and we value you as a Firestone customer. ^Jason
The recommended time explained was the designated time allowed and completed for work.
Was fast nice people ready this the go to shop
Made a 1pm appointment for 04/25/24 for front end wheel alignment at Brown deer location. Didnt appreciate the lack of customer service so i left and rescheduled for the 26th at the 60th and capital Location for 1pm. I get a call from the guy that works there notifying me that he needs to schedule my appointment a week from the 26th cause he's fully booked. Which is fine but when I told him I can't do a week because my wheel alignment is really bad and I will have to find somewhere else to get an alignment. He states to me that if I drop it off at 1pm on the 26th, he will have it done by end of day. So I dropped it off, 530pm no phone call so I took a lyft there to inquire about my car. I wad told it has not been touched and will not be able to get done today!!! Never going to firestone again. And highly recommend people to not deal with them if you don't have to. And definitely don't take their word on anything. Good luck
Reply from the business:
May 2, 2024Hello, Joshua. We can only imagine your frustration with this, and we apologize for any inconvenience. Please email us at socialcare@bfrc.com with the complete details, so we can get the appropriate team involved to look into this. We value your business with Firestone, and look forward to hearing from you. ^Mariah
Reply from the business:
Apr 23, 2024Hello Somchai, This is great news! We're so happy to know that you had a good experience. Thank you for choosing Firestone Complete Auto Care. ^Cali
