Firestone Complete Auto Care
Auto body shop in Milwaukee, Wisconsin
Write a Review
0
0 Reviews
This locations “Recommend” to repair takes advantage of the customers not knowing vehicles and vehicles parts. For Example A Control arm is comprised of either stamped steel, cast iron, or cast aluminum. Steel and iron control arms deliver strength, sturdiness, and the ability to resist damage. Therefore if it’s not broken, bent, or deteriorated it is not needing replacement. The Control Arm holds the ball joint and bushing, these are the parts of it that would be the most likely of what is needed to be replaced. Would a customer likely know to ask that? This then leads to question the honesty of parts being replaced and/or repaired. In the case of a Control Arm a customers’ original Control Arm can be just fine to be used and it is the ball joint and/or bushing that is needed and should honestly only be the “Recommended” repair and invoiced for? Therefore, are customers paying for what is “Recommended” as if that “Recommendation” has been actually what has been done for them, though in reality what has only needed to be done is what was REALLY repaired or replaced? comprised of either stamped steel, cast iron, or cast aluminum as their primary material. Steel and iron control arms deliver strength, sturdiness, and the ability to resist damage. COVID WAS A MESSAGE NOT JUST A MOMENT. Let’s take the best of care of people.
Reply from the business:
Jun 23, 2023Hello, there. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah