Firestone Complete Auto Care
Auto body shop in Milwaukee, Wisconsin
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The mechanics move very slow! Save the trip and go somewhere else. And when you make an appointment, that doesn’t matter. You will still wait a long time. They need to practice staying on schedule. Can’t believe I actually spent so much here. So ridiculous!
Reply from the business:
Nov 23, 2023Hello Clarissa, we are sorry to hear of this appointment not being honored. We would be happy to ensure this is addressed. Please, send us an email to, socialcare@bfrc.com, with full details, your contact information, and the store's full address. You are a valued Firestone customer, we look forward to your reply. ^Alicia
This place doesn't deserve any stars; it should be closed down! I took my vehicle in for what I thought would be a routine brake service. I was informed that the rear rotors, calipers, and brake pads needed to be replaced. The cost was $1600, which was high, but I figured I would pay it and get the job done. After it was completed, I parked it for a while in the garage. When I did start driving it again, I began hearing a popping noise. It would occur whenever I would press down on my brakes, and it was coming from the back end. I was worried that it might have something to do with my axle, so I took it to the dealer and paid 190 dollars for a diagnostic check. Upon checking my vehicle, the mechanic told me that my rear brake pads and rotors had to be replaced because someone had placed used brake pads on them. Firestone refused to give me a refund. Had the nerve to say they would fix the issue for free. I wouldn't trust them to do an oil change! I believe that they are crooks; they are preying on people. I am going to seek legal consultation.
Reply from the business:
Nov 23, 2023Hello, we are sorry to hear about the issues that occurred while visiting our Milwaukee store. If you would like to discuss this with us, please feel free to email socialcare@bfrc.com. Please provide full details, your contact information, and any applicable invoice numbers. You are a valued Firestone customer, and we hope to hear from you soon. ^Bryan
Ever since they changed managers, this place has gotten awful. They got someone new working the front desk and don't have a clue how to do his job. They keep your car for hours and won't call you to tell you they are not going to work on it. This used to be my go-to shop to fix my car. Now I wouldn't recommend this place to anyone. Go to a different location and hope for better service.
Reply from the business:
Oct 23, 2023Hello Kevin , thank you for sharing this with us. We apologize for the negative experience you had with customer service at one of our Milwaukee stores, and we would like to make sure your concerns are addressed. Please email us at socialcare@bfrc.com with any other imperative details, the store's full address, your contact information, and any applicable invoice numbers. You are a valued Firestone customer, and we look forward to hearing from you. ^Shonya
Reply from the business:
Sep 23, 2023Hello Lynn, We understand your frustration regarding your visit, and we'd like to have your concerns addressed by the appropriate team. Please email us at socialcare@bfrc.com with the details, and your contact information. We appreciate you contacting Firestone Complete Auto Care, and we look forward to hearing from you. ^Cali
I highly recommend their services.
🕊️ "What's Up Google Maps Check Out Firestone Tires In Milwaukee, Wisconsin!!!" - Alasan Dawan 📚
Reply from the business:
Aug 23, 2023Hi Anthony, we are so happy to hear that you had five-star experience during your visit! Thank you for choosing Firestone for all your auto care needs. ^Brendan
Reply from the business:
Aug 23, 2023Thank you, DK , for leaving us the 5-star review, it is truly appreciated! Thank you for choosing Firestone! ^Shonya
Nice place.
Reply from the business:
Aug 23, 2023Hello James, we appreciate you taking the time out to leave a nice review! We value your business as a customer and are glad we were able to provide excellent service to you. Thank you for being a valued Firestone customer, we hope to see you soon! ^Madison
They took care of me and I was able to use my warranty on my tires. I was able to get a new tire for the price of the warranty for one tire. The best experience ever when you’re in a pinch.
Reply from the business:
Jul 23, 2023Hello Kim, Thank you for taking the time to share your positive experience, and we are thrilled to read that you enjoyed your service with us! We hope to see you again soon, and thank you for choosing Firestone for your auto care needs. ^Sarah