I called and the next day I was getting my new tires it took awhile but it was worth the wait and very kind guy who assist me in getting th we job done well done

I was scheduled for an 8a appointment. I called to notify Jay, the manager, that I would be five minutes late because of the snow. Jay then asked me to come in at 10 because the technician had yet to arrive. I agreed and checked in with Mervin at 10 am only to be told at 10:25 that the technician wasn't there, and he didn't know when he would arrive but that Jay would get him. The technician arrived at 10:45 and made small talk with another employee for over 5 minutes instead of immediately working. Mervin assured me that my car would be the first in for an oil change. By this time, it was 11 am, and my car still needed to be worked on. My car was completed at 12:11, over 4 hours from my original appointment. Horrible experience! There is a good chance that I will not return for services.

DONT RECOMMEND DONT RECOMMEND DONT RECOMMEND DO NOT go and waste your money here. Went for an oil and tire change, it took them over 3 HOURS just to do it. OVER 3 HOURS. The technician didn’t even know what he was doing and was taking his sweet time with the oil change. The wait was too long to bare. No one had empathy for our time. The workers do not care about getting their job done and HR needs to immediately rethink about who they hire. The “technician” is clearly not qualified if they are not confident in doing a simple oil change. Took them 2 hours to finish the tire change and 1 hour+ for an oil change. THEY DIDNT HAVE OTHER CARS. We told them to just wrap it up because we had things to do, just for us to realize they gave us tires with TOO MUCH AIR. THEY WERE GOING TO LET ME LEAVE WITH MY TIRES GETTING BLOWN UP. They also LOST my valve cap too. When I went back inside to address this, they said that the technician left right away already. This location obviously has no sense of time or efficiency. Definitely reporting this location to corporate so this doesn’t happen to more people. Again I DO NOT RECOMMEND going here! Your car will not be in good hands here. It is obvious that no one is taking charge to make this location better even after a handful of bad reviews. DONT RECOMMEND DONT RECOMMEND DONT RECOMMEND

I always have a great experience at the Mid-Town location.

Very nice location. I got a flat tire and had to go in without an appointment. I was able to get my tire fixed within the estimated time. Efficient and helpful service!

The service was courteous, quick and thorough!

Changing tire took them forever, appointment at 10am, dropped off my vehicle at 930am, was told it would be done b4 noon. Went back at 1:30pm but still have to wait until 3:30pm to get it done. This will be first time and last for me. Not a good place to go Changing your car tires.

Went in for an OIL CHANGE at 930 am left out at 1145 and they didn't even top off my fluids