The service was fast and efficient. They took time to answer questions and explained it in a way to make sure I understood. Excellent work.

The guys are extremely professional and nice. Very knowledgeable and explained my warranty and pricing. The service was very fast

These guys saved us on Saturday, the day before Easter Sunday. My husband was fixing a flat tire on our Subaru Forrester & broke 3 wheel studs. We use our vehicle for work 7 days a week, so this was urgent. They had us drop it off at 10am, with a full schedule, down 3 mechanics on a holiday weekend. These AMAZING guys stayed late to fix our truck. This isn't the first time they have taken care of us. A BIG HUGE thank you to all the staff at Firestone Midtown!!!

I had my truck for a long time and never had big problems with it. we were going out of town and my go to person was out of town and so I called Firestone on capital which they got me in and I regret it so... bad. sooo... unprofessional and they robbed me. they told me a list of things that they claimed needed to be done. but because we were going out of town I went ahead. we paid over $3500 for my truck that day. they did nothing and the guy messed up my engine as well. they didn't even do the oil Change I came in for. so we drove all the way to MN with no oil. and had to add some our self. We went to a place in MN and they told us there that it was no oil so they added some so when we got back here I've taken it back a few times cause they still didn't get it right. a waste of money and my time. I will be taking them to court for my money back. I sure will. I have proof they messed up my truck. Now I'm looking for something new cause they messed up my engine. this is just crazy. if you want good service don't go here. Didn't do the breaks or rotors smh. And I'm putting a report in with the BBB... I ain't going.

They have a bunch of incompetent people answering phones. They have no clue about what they are doing. Avoid this place. It used to be good when it was properly managed and now it's a waste of time. Sad.

Had a 1100 appointment came at 1040 its almost 100pm car still ain't complete for only 2 tires

The reason I rated it so low is because I brought my car in for a COMPLETE Car Diagnostic and they said they couldn't find anything wrong with my car. I make it in front of my house about 20 minutes later and my engine light comes on and stays on and never went back off and my temperature gauge was all the way passed the highest mark. So I took it back to Firestone and told them about my car AGAIN, and their mechanic looked at my car again and said First, it sounds like my fan, then I lifted my hood and the mechanic said, I don't need a thermostat but I do need a water pump replacement. He told me that just by looking under my hood AFTER I came back. So for that reason I gave a low rating and also for that reason I WOULDN'T recommend a family member or friend.

There tires are over priced. Seriously

Experience 1: Booked an appointment via the online website. Receive confirmation the appointment was scheduled. I took the vehicle in and sat for an hour to see if someone was running late. However, no employees showed up for work that day. SIMPLY Not Dependable. Experience 2: It takes too long to get your car serviced at this location; they need to be more staffed (probably due to low wages), and services are overpriced. It took 3 days to look at my car and another 5-business days to fit it into their schedule. I had a guy come to my house and do the repairs in 3.5 hours and charge me 1/3 of what Firestone wanted to charge.