Smart Toyota Service
Auto body shop in Madison, Wisconsin
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Friendly and efficient! Elliott in Parts and Isaac in Service took great care of me
Reply from the business:
Jul 23, 2023Great to hear, Andrew We appreciate your support for our service team, and know Elliott and Isaac will both be thrilled when they read your review :) Thank you!
Reply from the business:
Jul 23, 2023Hello and thank you Harry for this solid star rating for our Service Team. It is much appreciated, as well as your continued support. If you have any additional feedback you'd like to share with us to better your experience in the future, please share it with us. Often times some of the best idea we implement come directly from our guests. Until next time Harry, take care and drive safe.
Awesome service and team!
Reply from the business:
Jun 23, 2023Woohoo! Thanks so much, Vanessa. We appreciate your support & positive encouragement for our Service team. Until next time, take care & drive safe!
Reply from the business:
Jun 23, 2023Thank you Matt for this solid star rating. Our Service Team strives to provide exceptional customer service and high-quality automotive solutions. Your rating motivates us to continue delivering top-notch services and constantly improve our offerings to meet and exceed your expectations. If there is anything specific you would like to share with us or if you have any suggestions on how we can enhance your experience further, please feel free to email me directly at Social@smartmotors.com. Thank you ~ Blane E.
Reply from the business:
Jun 23, 2023Hello Ina Thank you for your 5-star review for our Service team. Much appreciated. Take care and drive safe!
4Runner owners... When using the Express Lube check under your car to make sure the technicians reconnected your skid plate and they also put the drain plug protective cover back on. Twice I've left the Express lube only to find that I'm missing parts.
Reply from the business:
Jun 23, 2023Thank you D Holman for this feedback and we apologize for any inconvenience this caused for you. Clearly this is not an acceptable outcome following a service visit with us, and rest assured your feedback with be shared with our team so it can be addressed and not happen again. Thank you.
Went in for routine maintenance for 180 . After the 1300 lb gorilla with a wrench broke two bolts off leaving me stuck there with no options but to fix it my bill was 500.
Reply from the business:
May 23, 2023So sorry about this Chris and will be sure to share this feedback with our management team.
The staff was very communicative throughout the process and worked with me to ensure the repair goes smoothly and when there was a small hiccup with getting the necessary parts, they worked quickly to resolve it while giving me options for a rental or to easily reschedule. Shout out to Kenny!
Reply from the business:
May 23, 2023Thank you so much Saul. We really appreciate the feedback, and know Kenny will be thrilled when he reads your 5-star review. Thank you for your support and look forward to seeing you again. Cheers!
Reply from the business:
May 23, 2023Hello and thank you William for your solid star-rating for our Service Team. We very much appreciate it, as well as your continued support. Until next time; take care & drive safe!
Reply from the business:
Jun 23, 2023Hello Patricia Thank you for taking the time to leave us a positive 4-star review! We greatly appreciate your feedback and support. Your satisfaction is our top priority, and we're thrilled to hear you had a positive experience with us. Until next time, take care and drive safe.