I went to express maintenance and got my car serviced. Great service and support.

I had an appointment scheduled for later in the week but unfortunately I needed tire service quicker due to tire issues. Smart Toyota moved up my appointment by two days with zero hesitation. Ian Spencer was my Service Manager and he called me the morning of my appointment to let me know that my front pads/rotors needed to be replaced as well. Thanks for doing a full inspection of my Rav4 before putting my new tires on! Now I have the peace of mind with new tires and pads/rotors going into winter. This is what sets Smart Toyota above the rest. Thanks again!

The customer service there was awesome. They helped me get a good understanding about the car I was loaning. I was provided the car of my choice. They made everything clear and understandable. And told me what I can and cannot do with the car. If you live nearby and want to check out a car, I recommend this place.

We were so thoroughly disgusted with the service department, specifically DeVonn Wyatt and Shonn Gibson, who decided without seeing the blown out tire on our 2022 Tacoma that it was not defective so not covered under warrantee. The tire blew out while we were exiting 90/94. It was a sidewall blow out. A service associate described the damage over the phone to DeVonn Wyatt and he determined it to be prior damage to the sidewall resulting in the blow out. We had already spoken with someone at Toyo tires who assured us the tire would be covered for replacement due to defective material. After DeVonn refused to look at the tire, claiming over the phone that he was on his way home, Shonn said he looked at it, described it to a Toyo rep and Toyo would cover 25% of the replacement cost. WHAT!! The tire had less that 31,000 miles on it and appeared to be in perfect condition until 2 1/2 hours on the highway and it blew out, due to defective material. We want nothing more to do with Toyo tires or Toyota. The tires are built by Toyo to specifications of Toyota and are included in the new purchase of the vehicle. We went to Farm and Fleet and replaced the 3 remaining tires, just in case they were as defective as the first one. SHAME on DeVonn Wyatt, Shonn Gibson and Toyota in Madison at 5901 Odana Road.

I had good maintenance experiences with Smart Toyota Service during the last few years until today . i had scheduled my Prius online for maintenance inspection ,oil change and wisher blade change. and possibly cabin air filter if needed. I told the service person I do not need a tire rotation as I just got new tires a few months ago . when I picked up the car the service person told me that everything was ok but i might need new tires soon as the thread is down to 4/32 , but they have a sale in the fall ...., i was more than a little surprised and told him that the tires are almost new . so he went back to his service crew for clarification and came back apologizing and confirming that the tires are ok and that there was a mix up with another car they serviced . so I wondered how i can be sure that all the other checklist information is correct ? who knows ? the sales person tried to reassure me but was not convincing so my trust is gone . i was told the cabin air filter is ok . i just checked it myself and it is dirty and has rips in it . i am pretty sure they did not examine it. I also remember that they checked for applicable recalls in the past which was not addressed this time. when we went outside to pick up the car the service seat protection cover was still on my seat . This was at best sloppy work , at worst , who knows what they missed . I will have to try and and check what I can myself now . I will not go back to Smart Toyota Service in the future .

Took my car in for repair and everyone in the service dept was very friendly and accommodating. They explained everything very well and kept me in the loop about everything that was happening. I would definitely come back for any car service

I've used Smart for service for years but will never again after they lied to a family member and tried to sell them a $500 brake job that was COMPLETELY UNNEEDED.

Service advisors were professional, courteous, and straightforward.