Smart Toyota Service
Auto body shop in Madison, Wisconsin
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Ty Crooks was great! He kept me updated on the progress and the car was ready on time.
Reply from the business:
May 23, 2021Thanks so much Aric for the 5-star review. We really appreciate it, as well as your continued support of our Service team!
Having the option of walking appointments is extremely helpful and convenient. The staffs were really great. The customer of waiting area is excellent.
Wouldn’t recommend buying anything here. Traded 2 cars in on 1 and both were financed with different banks and neither were completely paid off leaving a small balance on both loans. This occurred in 2021 and I’ve contacted them and they keep saying they will take care of it since they didn’t send payoff checks fast enough. They never took care of it and the last person I talk to said he’s positive it’s not their fault because they sent the check within 6 days. On a 10 day pay off 4 days isn’t enough time to mail and be processed. He then said he’d mail me a check and I’ve waited 12 business days and still nothing so pretty clear they do nothing in a timely manner. Only care about making a sale and not making it right. I’d give 0 stars if possible.
Reply from the business:
Mar 23, 2024Hello Anne and thank you so much for the 5-star review for our Service team. Much appreciated, as well as your continued support. We look forward to seeing you again. Cheers!
Super service, fine mechanical work.
Reply from the business:
Feb 23, 2024Thank you Alan. We appreciate your feedback, 5-star review and continued support for our service team. Until next time; take care and drive safe. Cheers!
Hands down the worst customer service and poorest service in general. Brought my car in for an estimate and then scheduled to bring in for another service in which I asked if they could fix both problems at once. They told me that they would have to look at the original issue again during this visit - okay fine. Brought my car in a third time for the service and was called 5 hours after dropping my car off that they ordered the wrong part and would reorder the correct part. That was now one month ago. Have called twice to ask for an update on the part, no one gets back to me. NEVER go here.
Reply from the business:
Feb 23, 2024Hello Laura We are so sorry for the inconvenience, and apologize for the delays in repairing your vehicle and responding to your inquiries. We will have a member of our service team contact you. Thank you.
Justin is wonderful. Very helpful and friendly. Good at keeping you informed.
Reply from the business:
Jun 23, 2023Hello Carol We appreciate your feedback, and sounds like we have some room for improvement. My email address is Social@smartmotors.com ~ and if you'd like to share some additional feedback on your recent experience I'd be happy to share them with our management team. Thank you.
As always Great service. Didn't have to wait long at all.
Reply from the business:
Sep 23, 2023Wohoo! Thank you so much Janice for your 5-star review for our Service Team. Love it, and appreciate you very much. Cheers!
Did not turn off lane notice like asked. Pulled filter out to show it needed replacement $25 to put a new one in???
Reply from the business:
May 23, 2022Thank you so much Mary for the 5-star review and your continued support. We appreciate it!