
S & L Motors
Auto body shop in Krakow, Wisconsin
0
0 Reviews
Outstanding service. Bob is amazing. I cold called him with my vehicle request i had been unsuccessful at obtaining at 2 other dealerships. I purchased my perfect truck from Bob 48 hours after that call. Awesome experience. Responsive knowledgable always available and affable. Do not hesitate. Call him.
Reply from the business:
Mar 24, 2024Hi Bill, your satisfaction is important to us, so we want to sincerely thank you for choosing S & L Motors and we hope to see you again soon!
S&L has the worst service department and especially employees working in it. My husband and I made the regretful decision of bringing my 2018 Jeep Grand Cherokee to their service department. I took out an extended warranty and since bringing it to S&L's service department for help my husband and I have been disrespected, purposely lied to, and over charged. WOMEN DO NOT BRING YOUR VEHICLES HERE UNLESS YOU HAVE A MAN THAT CAN ADVOCATE FOR YOU & WILL KNOW IF YOU ARE BEING OVER CHARGED! One of the most unfortunate aspects of S&Ls service department is that their employees are women and they have the audacity to belittle, undermine, and straight up screw over their customers. They charged me for a diagnostic alignment which is included (depending who you talk to there because they all lie and will do anything to overcharge you) and refused to refund me for it. They charged me twice for the diagnostic fee (lied that they charged twice until they couldn't get out of the lie). Charged me twice for my warranty deductible. My husband & I know several employees in other departments (every single other employee in the other departments are outstanding, if you need a recommendation don't hesitate to ask) and know my Jeep was torn apart. Rather than having optimal customer service and try a spark plug for the problem, lied to my husband that my Jeep was not apart and wanted to charge more for it. If I didn't have my husband, I would have had several hundreds of dollars in bills to pay because of over charging me. As for the employees, speechless. When my husband would call to ask for an update regarding my Jeep (because they would purposely not contact us, even though we had knowledge my Jeep was diagnosed) the service representative, Julie Adamski, would literally read the codes from the paper. Not tell us what is wrong and what needs to be done. She has absolutely no knowledge whatsoever on vehicles. Julie didn't even know how to get me a replacement key fob. Best yet for employees is the service department manager, Christina Pflugradt. She believes her office and surrounding department is a day care/after school play ground for her children. Her daughter was throwing a sticky thing at her office wall to see it stick and running around like it was a play ground. Extremely unprofessional. Her employees had to supervise her daughter for her while she talked to me (after Julie talked to her twice and she finally decided to talk to me). S&L is a wonderful dealership, don't mistaken that from this review. But when purchasing a vehicle, a customer wants/needs the reassurance that they will have satisfaction from the service department. Not question if they are being overcharged, manipulated, or lied to.
Reply from the business:
May 24, 2022Hi, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!
Needed a key. I was told they had one in stock, but still needed to make an appointment, not a problem. I was told it would be $200 Asked if I could pay now as I had the cash on me, I was told I had to pay at time of service. Okay, no big deal. Wife goes to get the new key and suddenly the price is closer to $300. Now they added a bunch of charges that no one ever said anything about. Price shouldn't change based on who the customer is.
Reply from the business:
Feb 24, 2024Hello Brandon, we appreciate you taking the time to leave us this feedback. We'd like the opportunity to turn your experience around. Please reach out to us at (920) 865-8000 at your earliest convenience to discuss how we can turn this experience into a positive one.
The staff at S & L Motors were very friendly and helpful. I worked with a gentleman named Mitch. Mitch went out of his way to make my daughter and I comfortable and to find a vehicle within our budget. He didn't pressure us into anything and let us test drive anything he had available. Would go there again and definitely recommend! -Angela
Reply from the business:
Feb 24, 2024Hi Angie, we're happy you found our staff to be so supportive during your experience here at S & L Motors. Thanks for the recommendation, and have an amazing day!
I had a great experience going into S&L to purchase a new one ton diesel to replace my older one. Being a small business owner I'm busy enough with everything especially this time of year. My salesman Mitch Koehne did an awesome job stream lining everything and making sure I was comfortable with our deal from start to finish! Thank you again to the team and your help! I will be purchasing my future trucks from this group!! Would recommend to anyone having issues with other dealers. This team, makes it happen.
Reply from the business:
Feb 24, 2024Hi Cory, thank you for your kind review; we are happy to pass along your comments to the team here at S & L Motors! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We just bought a truck at S&L, John Swelles our salesman did a great job asking what we needed and wanted with a pickup truck, what we would actually use it for and where. He basically put us in the truck that fit our needs .We highly recommend them. In the past I've bought three new GMC trucks so I did not plan on buying a Dodge ram when we went there but I kept an open mind and ended up buying one there. Very personable, friendly and informative.
Reply from the business:
Feb 24, 2024Hi Paul, we're happy you found our staff to be so supportive during your experience here at S & L Motors. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Working with Jacob Waters was such a pleasure! Jacob has a relaxed and kind nature about him. He made the process of purchasing my Jeep very simple and answered my million and one questions that I had. He also remained patient with me and my indecisiveness which was much appreciated. Don was also very helpful in setting my financials up. Great experience!!
Reply from the business:
Feb 24, 2024Hello, your satisfaction is important to us, so we want to sincerely thank you for choosing S & L Motors and we hope to see you again soon!
We worked with Damon while buying our new car. He was EXTREMELY knowledgeable about the market and the car we were looking at. We were impressed by his ability to work with our budget and get the car to the finish line. We will 100% recommend S&L motors in the future!
Reply from the business:
Feb 24, 2024Hello Caleb, we're happy you found our staff to be so supportive during your experience here at S & L Motors. Thanks for the recommendation, and have an amazing day!
My vehicle was supposed to be picked up early for an oil change as well as to figure out why my navigation and media screen cuts in and out. They arrived late, couldn’t find the error with the media screen, but did return my vehicle quickly and also washed it. The young man that picked up my vehicle was very apologetic unlike my service agent. He made a bad experience great!
We were looking online to find a car and found some we wanted to look at at S and L motors. The car was ready inside their showroom( much appreciated since it was winter). But the best part was our salesman John Swelle who took the time at purchase to go over EVERY button, option, etc to make sure we knew how to use all the technology it had. He spent a lot of time with us. Other places simply tell people the car has this or that and you need to figure it out by yourself. Service here is outstanding!
Reply from the business:
Feb 24, 2024Hi Kay, thank you for your kind review; we are happy to pass along your comments to the team here at S & L Motors! If you have any further questions, please give us a call. We're always happy to help!