I called Silver Lake Auto when virtually every brake light came on in my Lexus. They got me in next day and had the repairs completed the following day. These folks quite obviously take the customer experience very seriously. The waiting area is nice and clean with complimentary beverages, coffee and even fresh baked cookies, and their shuttle service is very convenient to avoid the hassle of coordinating rides. Every team member I had interaction with was positive and friendly.

The service at Silver Lake Auto was of the highest caliber. From the time I first called them until their shuttle service picked me up at my house to bring back to get my Jeep, I felt like I was getting the best. They took care of the problem of concern. And I felt they gave me an honest warning about some other issues that would need attention soon without any pressure to fix those immediately. They used my name. I was a person to them. The environment at the desk felt relaxed, peaceful and everyone seemed to like each other and what they were doing. I value quality and would recommend them to anyone who wants that experience.

It was my first time going to Silver Lake Auto and we will definitely be taking our cars back there. Not only could they fit us in pretty quickly, but when I told them I’d have to wait for my car to be ready to go with my infant, they offered their shuttle or to come pick up the car from our house. Their service was great and fast and they were so kind and explained everything that they did or needed to do! I love that they take pictures of everything and show you their assessment online!