Hi Brandon – we never like to hear when someone says they aren’t happy with their visit. We see you visited in early April with your Nissan for a New Hampshire State Inspection. It’s a bummer to hear about your experience several weeks later because we offer a THREE YEAR/36,000-mile warranty on ALL parts and labor absolutely FREE and could have double checked and corrected the cause of the brakes squealing at no cost to you. Your vehicle failed New Hampshire State Inspection for rear shocks and brakes, and a loose hanging license plate. In order to get a New Hampshire State Inspection Sticker from us on the same day of your appointment those items needed to be corrected to issue a valid sticker. The other items listed on the FREE Digital Vehicle Inspection (DVI) are health checks and for your information only – to decide what is best for you and your vehicle maintenance. You mentioned you would take care of those items on your own, which we absolutely understand. We’re very diligent about explaining prices and approvals before work begins because we understand how important budgeting can be. We never swap “coupons” for costs – we ask new customers for their address to send discounts and reward certificates throughout the year. If your invoice differed $250.00 from the time of estimate to your invoicing, we’d like an opportunity to correct it. We’ve left a voicemail for you to discuss because we don’t want anyone to feel like they left with a bad experience. If you’d like to give us the opportunity to chat – please call 603.623.9295 or email stacy@bobandsonsauto.com.

Hi Jose! Thank you for your review! We couldn’t find you in our system but it gives us a great opportunity to share some of the things we offer that other small shops don’t and why we’re proud to help serve customers in ways that make owning a vehicle easier. We’re a third-generation family owned and operated automotive repair shop and our Automotive Technicians are not only Master ASE Certified but attend multiple trainings throughout the year to stay up-to-date on service, repair and maintenance advancements. We offer a THREE YEAR/36,000-mile warranty on ALL parts and labor, FREE customer courtesy vehicles, local shuttle services, after hours drop-off and pick-up options and a FREE Digital Vehicle Inspection (DVI) report texted/emailed with EVERY service. The DVI has pictures taken of everything and shows the state your vehicle is in empowering you to make the decision best for your own budgetary needs and vehicle needs. By looking at your other reviews of many other shops in the area – it sounds like you’re searching for a particular mechanic and we wish you best of luck - but if you’d like to give us a try, please give us a call at 603.623.9295 or if you’d like to discuss the reasoning behind your review further, please call or email Stacy at stacy@bobandsonsauto.com or 603.623.9295. Thank you and drive safe!

THANK YOU Edward for your FIVE star rating - we appreciate you taking the time out of your day to share your experience and we truly appreciate your business! It was a pleasure to inspect your Honda and we hope to see you again, drive safe!

Hi Steve – we’re sorry to hear you misconstrued our free Digital Vehicle Inspection report that shows the health status of your car (recommendations only) versus the only item required on your vehicle in order to pass NH State Inspection (the headlights). We do not require any of our customers to use Bob & Sons Automotive to complete required repairs at our shop for NH State Inspections and/or return for the reinspection process. Your hostility towards our staff was confusing on the phone especially when we weren’t allowed to speak and even worse in person. Should you like to give us a chance to speak, we’d love to take the opportunity to explain what you wouldn’t allow us to during your visit. Feel free to call 603.623.9295 or email stacy@bobandsonsauto.com. If not, we wish you the best of luck with your daughter’s Camry.

Awww, Chris - thank you! We are happy you had a great experience. We know how frustrating (and loud) bad wheel bearings can be - and our goal is to get vehicles back to our customers same or next day whenever possible because life doesn't slow down. We'll see you and your Toyota at inspection time and thank you again for sharing your experience with others! Drive safe!

Thank you so much Jake for taking time to share your awesome experience! We understand how important it is to be transparent with our customers and sharing what is going on with their vehicle every step of the way. Using pictures and answering all questions helps both you and us navigate the best plan of action to care for your vehicle. Customer convenience is our goal! We hope to see you and your GMC again! Drive safe!

Hello P N - all authorized NH State Inspection Stations are required to follow the same Chapter Saf-C 3200 rules with the state of New Hampshire - unless a vehicle requires work in order to pass safety, emissions or OBD then a sticker is given at time of inspection. We do not require the work to be performed here, nor the re-inspection if necessary but we do abide by the laws set forth. Unfortunately I am not able to identify you by your name or several cars brought in for the first time but would love to speak more so we could help understand your frustrations - please give us a call at 603.623.9295 or email stacy@bobandsonsauto.com. Thank you for your time!

Hi Bonni! Thank you for giving us the opportunity to work on your Toyota! We try our hardest to help guide and educate our customers so they're able to make the best decision on maintaining and servicing their vehicle. We hope to see you again soon and drive safe!

Martha, thank you for the 5 Star review.