Thank you Megan for your constructive feedback and allowing us to service your Saturn. We pride ourselves on being a reputable repair shop using reputable parts while offering warranties (3 years/36k miles for brakes) - in addition to staffing ASE Certified Automotive Technicians and offering services such as full transparency texted or emailed pictures of the health of your vehicle, loaner vehicles, after hours pick up and drop off and other services most small shops or dealerships don't. We appreciate you giving us a try and we hope we get to see you in the future - drive safe!

Thank you Darlene! We'll see you and your Chevy in the future, drive safe! :)

Thank you Ellie for your feedback and allowing us to diagnose your Mitsubishi Outlander. We pride ourselves on being a reputable repair shop using reputable parts while offering warranties (3 years/36k miles for brakes for example) - in addition to staffing ASE Certified Automotive Technicians and offering services such as full transparency texted or emailed pictures of the health of your vehicle, loaner vehicles, after hours pick up and drop off and other services most small shops or dealerships don't. I’ve listed the services we recommended below for your vehicle - which included a full texted report with photos showing why all services were recommended including your original ask to diagnose for “Just for a funny sound I think it might be my brake pads or something!” In this particular scenario the front brakes had no pads left whatsoever and the brake wear indicators were extremely worn with metal rubbing on metal. Brake wear indicators are one way your car lets you know that your brake pads are becoming dangerously low and unfit for safe driving. We assume another shop wouldn’t need to charge an additional diagnostic fee because all of the information and photos were available to make an educated and budgetary decision best for you. Recommended Services: -Diagnose Airbag light -Replace windshield -We do not have alignment history on this vehicle. Alignments are recommended to be done once per year -We recommend replacing the battery and servicing the battery terminals -Your vehicle's serpentine belt appears to be original. We recommend replacing the vehicle engine serpentine belt at this time -We recommend replacing your vehicle's engine air filter today -Your front brakes are worn down past their useful lifespan and need to be replaced -Replace Rear Disc Brake Pads & service system We appreciate you giving us a try and drive safe!

Thank you Stephen! We're so happy to hear!

Hi Lynn - it’s a bummer when we hear stories like this because it’s not what we strive for. I reread the text strings and inspection report and I understand it can be frustrating moving to a new state and learning that the state law drivers have to abide by includes a certain level of tint allowed on windows. In order to continue operating in compliance with state regulations, we are required to fail a vehicle within a certain percentage of tint depending on where it’s placed on the vehicle. We need to schedule a vehicle re-inspection if you have someone other than Bob & Sons Automotive perform the work with a fee as we need to rescan and redo the reporting with the state - it’s more than a visual inspection unfortunately, although we also wish it were that simple. Also, I understand you were on an extreme timeline - and we’re very forward about not having waiting appointments or exact time frames for work. We pride ourselves on thoroughly inspecting, servicing and maintaining vehicles for each and every customer to try to extend the life of their important investment. If you have more time, or have more questions about the rules and regulations in the State of NH or how our processes here are, I encourage you to reach out to me at stacy@bobandsonsauto.com. We have some really great services other shops don’t such as loaner cars, shuttle services, after hours pick up and drop off and text message pictures of the health of your car. Drive safe! -Stacy

Thank you so much for the awesome review Jessica! We're so thankful for customers like you and look forward to seeing you and your Honda soon. Drive safe!

Aaron, it was our pleasure working on your Lexus and we're happy to hear about how convenient you felt your experience was. Be well!

Ben, it was a pleasure working on your Volvo! We're so glad to hear you had an excellent experience!

Thank you, Eric - for the five star review! We appreciate you taking the time out of your day to give us a rating. Stay safe!

Thank you, Manu - this is exactly why we offer services like our Pre-purchase Inspections and we’re glad we saved you aggravation caused by a dishonest person trying to sell you the Toyota a few weeks back! We appreciate you taking the time to share your great experience with us and highlighting an important step when purchasing a used car to protect your investment. Stay safe!