Firestone Complete Auto Care
Auto body shop in Pomona, Kansas
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While we were visiting our son in Ottawa KS, we needed tire service. After getting a screw in our tire. The team at this location was awesome. Got us in as quickly as possible. Didn’t charge us for the work. They were friendly and courteous and treated us like we had known each other forever. As they did every customer who came in during our short wait. Highly recommend this store!
These guys in Ottawa are the best. I’ve had 4 flat tires in 3 years and they always get me in and fixed up.
Reply from the business:
May 3, 2024Hello Heidi, thank you for your business, and we appreciate you for taking the time to provide this positive feedback. We are glad to know that our teammates took great care of you, and we hope to see you again soon. Thank you for choosing Firestone. ^Steve
Quick and efficient
Reply from the business:
Apr 24, 2024Thank you so much for taking the time to give us a 5-star rating, Babette - it's truly appreciated! Thank you for choosing Firestone! ^Shonya
They lied about something else needing to be fixed before the alignment could be done. So I said do it. Cost just under $500 and it didn't need to be done. They also left the rims off the wheels and put them in the backseat. Not happy at all with what happened but life is life and it's not the first mechanic shop to try to rip off a lone female.
Reply from the business:
Apr 24, 2024Hello Goddess Bliss, we're sorry to hear about this mix-up with your alignment service at one of our locations. We'd love to make sure your concerns are addressed as we value you as a customer. Please provide us with your contact information, invoice number, and complete details of your visit by emailing socialcare@bfrc.com. Thanks for choosing Firestone, and we look forward to receiving your email. ^Nicholas
Justin was VERY helpful, polite and professional; he made this the most pleasant & positive interaction I've had with Firestone recently. And while I do acknowledge this isn't just a Firestone thing, how two under $60 tires can cost just over $200 to buy & install just galls me & makes me feel gouged every time I have to come in....
Great customer service from Dalton Steere and Dale Williams
Fast and complete Mount and balance of my tires new valve stems and clean bead seal. Great price, and great value I believe. Good job guys
Reply from the business:
Mar 24, 2024Hello Jeff, thank you for the kind words. We appreciate you taking the time to provide this positive feedback. We are glad to know that our teammates took great care of you, and we hope to see you again soon. Thank you for choosing Firestone! ^Bryan
Excellent job, tech dialed in to recommended instead of just "in spec" like I've experienced with other alignments.
Reply from the business:
Feb 24, 2024Good morning Jon, we appreciate your 5 star review! Our team is happy to hear that you had a great experience with service! Thank you for being a loyal Firestone customer, and hope you have a blessed rest of your week! ^Nicholas