Firestone Complete Auto Care
Auto body shop in Pomona, Kansas
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Who ever operating phone is quite rude
Reply from the business:
Aug 24, 2023Good morning Brandi, we're sorry your experience with customer service wasn't satisfactory at our location. We understand this can be frustrating and want to help have your concerns addressed. Please feel free to email us at socialcare@bfrc.com with your contact information, invoice number from service, and full details of your visit. Thanks for choosing Firestone, and we look forward to receiving your email. ^Nicholas
For being Firestone their prices are higher on their own brand of tires vs competitors which is pretty sad
Reply from the business:
May 24, 2023Hi Zach, we can only imagine your frustration with this, and we apologize for any inconvenience. Please send us an email at socialcare@bfrc.com with the complete details, so we can get the appropriate team involved to look into this. We value your business with us, and look forward to hearing from you. ^Bryan
Only 1 tire shop in town and they don't do AG tires, even small tires. So I don't know if they won't patch tubes or what but when I said " I have a tire in the trunk of my car, that needs fixed, it's off my tractor" the guy interrupted me and said "we don't do tractor tires, you gotta go somewhere else" so I walked out.
Reply from the business:
May 24, 2023Hello Aaron, We're sorry to hear that you experienced did not go as well as we would have liked. We'd like to look into this for you. Please email us at socialcare@bfrc.com with the details, store, and your contact information. We value your business with us at Firestone Complete Auto Care, and we look forward to working with you. ^Cali
Horrible customer service. They will up-charge and try to tell you things are wrong with your vehicle that aren’t. Took my car in a bit ago because I had a coolant leak, they tried to tell me I needed well over $2k in work done, and when I said no they said “congrats on your new, expensive lawn ornament.” Took it to another mechanic in Lawrence, and it was less than $500 and they fixed a problem with my AC that Firestone had been unable to diagnose. Don’t trust their prices!
Reply from the business:
May 24, 2023Thank you for the review Tiffani. We’d like to address any pricing inquiries or concerns from service you may have as we value your business. Please email socialcare@bfrc.com with your contact information, invoice number from service, and any other pertinent details from your visit. Thank you for choosing Firestone, and we hope to hear from you soon. ^Nicholas
Reply from the business:
May 24, 2023Hi Deborah, we are so happy to hear that you had five-star experience during your visit! Thank you for choosing Firestone for all your auto care needs. ^Brendan
Dropped off my daughters car at around 10:30 am to have 2 tires mounted and balanced. Told them the day before that she had to be at work at 3:30 and they said it would be done in time. At 4 pm they still had not gotten it in. Only when we went up there and complained did they get it pulled in and completed. This is the second time this has happened. Won't be returning to this location.
Reply from the business:
May 24, 2023Hello Vicki, we're sorry to hear of any inconvenience you may have experienced with the long wait to have a tire service completed, and if you would like assistance with addressing your concerns, we'd be happy to assist. Would you please email us at socialcare@bfrc.com with the details of your experience, the store's full address, any applicable invoice numbers and your contact information. We value you as a Firestone customer, and we hope to receive your email soon. ^Shonya
Reply from the business:
May 24, 2023Thanks for the great review, Nathan. It was a pleasure serving you as a customer. Thank you for choosing Firestone Complete Auto Care. ^Cali