Firestone Complete Auto Care
Auto body shop in Pomona, Kansas
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They stole car parts from me during fixed tires and oil changes. I don’t understand why they stole the car parts after my car sounded so weird and not right. I am thankful my grandpa fixed it for me after I explained to him what happened at Firestone. Don’t trust y’all anymore.
Reply from the business:
May 24, 2023Hello Anna, We're here to help. If you'd like further assistance, we'd be glad to refer your concerns to the appropriate team. Would you please email us at socialcare@bfrc.com with the details, and your contact information? We appreciate your business with us at Firestone Complete Auto Care, and we hope to hear from you soon. ^Cali
Wayyyyyy to expensive to have tires that I BOUGHT installed and aligned. Over $200 when in Missouri there are places that will do this for $120.
Reply from the business:
May 24, 2023Hello Whitney, we are sorry to hear of your tire installation pricing concerns, and we would be happy to address them. Please email us at socialcare@bfrc.com with the complete details, store's full address, your contact information, and your invoice number. You are a valued Firestone customer, and we look forward to your reply. ^Shonya
Amazing service, quick and helpful!!!
Reply from the business:
May 24, 2023Thank you for sharing your positive experience with us, Talia. We appreciate your business with Firestone and look forward to seeing you again soon! ^Shonya
Very expensive
Got my oil changed and my heat fixed. No more shivering morning drive to work!
Reply from the business:
May 24, 2023Thank you for choosing Firestone! ^Mariah
They always provide good service, quality parts and reasonable prices
I didn't visit firestone last month! So you got it wrong
Reply from the business:
May 24, 2023Hi Debbie, our techs pride themselves on personal service, so we’re disappointed to hear about your recent visit. Please email us at socialcare@bfrc.com with the details, so we can get to the bottom of this. We look forward to hearing from you. ^Bryan
Waited 7.5 hours to get 2 tires put on. Would NOT recommend at all.
Reply from the business:
May 24, 2023Hello, there. We're sorry to hear that your visit was unsatisfactory, and we'd like to get the management team involved to ensure that your concerns are addressed appropriately. Please email us at socialcare@bfrc.com with these details of your visit, the store's address, any related invoice numbers, and your contact information. We value your business with Firestone, and thank you for the opportunity to assist. ^Mariah