Firestone Complete Auto Care
Auto body shop in Pomona, Kansas
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Reply from the business:
Jan 24, 2024Hi Jason, thank you for choosing Firestone! We appreciate your business. ^Jason
Will upcharge you, terrible customer service. Will not be going back.
Reply from the business:
Jan 24, 2024Hello Lauren, we'd like to learn more about your service experience and make sure we get your concerns addressed. So we may assist, please provide us with your invoice number, contact information, and full details of your visit via email at socialcare@bfrc.com. We look forward to your email, and appreciate you choosing Firestone. ^Nicholas
They fixed what I asked for and did not p-ressure me to purchase more services, which a competitor did. The reason I came to Firestone.
Absolutely terrible service!! They have a care free attitude and no motivation in the shop! The vehicle sat on the lift for an hour and a half before they even started to change the tires. Terrible management and customer service
Reply from the business:
Nov 24, 2023Hello Dakota, we're sorry to hear your experience with vehicle and customer service wasn't up to par, and we want to help make sure this is addressed. For further assistance, please email socialcare@bfrc.com with your contact information, invoice number, and full details of your visit. We appreciate you choosing Firestone, and look forward to receiving your email. ^Nicholas
Had some communication issues with my trailer tires but they stepped up and made it right. I really appreciate that.
Reply from the business:
Oct 24, 2023Hello Mick, This is great news! We're so happy to know that you had a good experience. Thank you for choosing Firestone Complete Auto Care. ^Cali
Go elsewhere.
Reply from the business:
Oct 24, 2023Hello Scott, we’d like to learn more about your experience with service and help make sure your concerns are addressed as we value you as a customer. Please feel free to email us at socialcare@bfrc.com with your contact information, invoice number, and full details of your visit. Thank you for choosing Firestone, and we look forward to receiving your email. ^Nicholas
Can’t do business here even when I tried. The store opens at 7:00 which is when my appointment was, and the man didn’t want to let me in a few min early. He proceeded to be rude. I made arrangements before hand to help me get to work by 8:00, and he informed me his mechanic wasn’t planning on coming in until 7:45. Can’t believe I’m saying this, but I’m going to Walmart.
Reply from the business:
Oct 24, 2023Hello, Rees. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah
I really appreciate the folks at this location. They got my rental truck in for a mandatory oil change at the last minute when the Lawrence location couldn't. It was worth the 30-minute drive.
Reply from the business:
Sep 24, 2023We'd like to learn about your experience with service at our location Matt. This way we can assist with having your concerns addressed. Please feel free to email us at socialcare@bfrc.com with your contact information, invoice number from service, and full details of your visit. We look forward to hearing from you, and thank you for choosing Firestone. ^Nicholas
Made an appointment for 7:00am, dropped my car off and at 1:30pm it was sitting in the same spot. 6 1/2 hour for a oil change and tire rotation please.